On November 13, 2025, I made a withdrawal through XM Global using the online bank transfer method for 196.52 USD (approximately $194 USD). However, because my bank account IBAN had changed, the money was sent to my old IBAN and was rejected by the bank. Even though the bank returned the funds, it has been a week and the money still has not reached me.
I contacted XM Global customer service multiple times, and they told me the issue was being reviewed, but after an entire week I still have not received any results. My transaction number is 29631633, my payment number is 37731231p, and my bank is Enpara (QNB Finansbank A.Ş.). My IBAN is TR64****************84.
I request that the amount be transferred to my updated account as soon as possible.
On October 22, 2025, I deposited a total of $124 into my XM Global investment account via bank transfer in three separate transactions — ₺1,000, ₺2,000, and ₺1,000. However, the total amount has not been credited to my account, and even after several days, I have not received any refund either. Whe...
On November 25, 2025, I submitted a withdrawal request for 1,500 USD through XM Global. Although my request was approved in the system, seven days have passed and the money still has not been deposited into my bank account. XM claims that the issue is caused by an intermediary institution, but since...
On October 21, 2025, I submitted a withdrawal request of $205.29 through the XM platform. During the process, I was informed that it could take up to five business days, but it has now been seven business days, and the funds have still not been deposited into my Halkbank account. In the past, all of...
On October 21, 2025, at 1:10 PM, I made a bank transfer of $1,860 from Kuveyt Türk Bank to my XM Global Forex account. However, even after more than two days, the funds have still not been credited to my trading account. During this time, I contacted XM Global customer service. They only told me th...
On August 28, 2025, I submitted a withdrawal request of $3,250 from my XM Global Standard account (No. 91742052) via bank transfer using Pratik Ödeme ve Elektronik Hizmetleri. However, only part of the money was credited to my account, and approximately $2,500 is still missing. I contacted customer...
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