I bought a 65-inch Vestel TV and was told that for an extra ₺2000, I could get the same model with a joystick remote control. They explained that the only difference between the two TVs was the remote control. After discussing it with my wife, we decided to pay the additional ₺2000 for the joystick remote. When the product arrived, there was no joystick remote control included. The technical service acknowledged that we had been misled and suggested the company should assist us. However, Vestel offered no support. After the purchase, Vestel sent me a message asking for a satisfaction rating. I gave one star and told my wife they would definitely call, but after waiting a week, no one reached out. I had no choice but to write here. Honestly, this experience took away all the excitement of getting a new TV.
When my 102-inch Vestel TV wouldn’t turn on, I took it to the service center. Since the warranty had expired, they said the repair would be charged. They identified the issue as a faulty mainboard and requested ₺2200 for the repair. I paid the fee and left the TV with them. When the TV was returned,...
Hello everyone, I wanted to share my experience with the Vestel TV I purchased. As you can see in the picture, there are lines running down the screen of our 165-inch TV. This problem first occurred, and after calling the service, it was fixed, but now, two months later, the same issue has reappeare...
Vestel brand is a complete disappointment. Vestel repair service and Vestel deceived us in Turkey very easily. Vestel repair service deceived us so that it would only work once. After the repair, they ran it once at our house and left saying we delivered it without any problems. We tried to start it...
On October 26, 2025, I applied for a panel replacement for my TV at the authorized Vestel service center and paid ₺5,000. However, despite the time that has passed, neither has my TV been delivered nor has my payment been refunded. I have called customer service multiple times regarding the issue bu...
Last December, I had to create a service record for my Vestel Android TV because the antenna cable input was broken. There were no additional problems with the product. Just two days after I gave my approval for a paid repair, the service informed me that the problem was resolved. However, upon insp...
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