Vestel Charged Me for TV Repair but Never Replaced the Faulty Mainboard

December 13, 2024 2:20 PM138

When my 102-inch Vestel TV wouldn’t turn on, I took it to the service center. Since the warranty had expired, they said the repair would be charged. They identified the issue as a faulty mainboard and requested ₺2200 for the repair. I paid the fee and left the TV with them. When the TV was returned, they informed me that the mainboard had been replaced and added a one-year warranty. However, six months later, the same issue occurred. When I took it back to the service center, they initially requested another ₺2000. After I protested, they admitted the mainboard hadn’t been replaced but was only repaired because the factory couldn’t supply the part. I regret buying a Vestel TV. There’s no proper parts warranty, parts aren’t available, and both the brand and its service are deeply disappointing.

December 16, 2024 11:25 PM (3 days after complaint)

Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Representative will contact you regarding your notification as soon as possible. Did you know that you can access self‑service solutions on our website for resolving your issue with Vestel? We would like to remind you of all our communication channels that are open 24/7. For Suggestions, Requests, and Complaints, you can always write to us via our WhatsApp line, send an email, or speak with Vestel Assistant on our website. Vestel Customer Services General Directorate

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