My Bybit account has been frozen for 5 days without any concrete justification, and I have been denied access to the $15,000 inside it. Even though all of my transactions are legal and fully documented, the only explanation I receive is the vague and generic phrase “suspicious activity.”
During this time, I contacted customer support multiple times, but every time I receive the exact same template responses and no one provides any real information. On top of that, they repeatedly ask for the same documents I already submitted the previous day, which makes me feel that the process is being unnecessarily prolonged and that my situation is not being taken seriously. I still have not been given a clear explanation as to why my account is frozen, what the review actually involves, or when it will be resolved.
I request that Bybit provide a clear, written explanation of the reason behind the freeze on the $15,000 in my account. If there is no legal issue, I ask that my account be immediately restored and my access to my funds reinstated without delay. My Bybit UID is 50704****, and my case number is #2301****.
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