Vestel Smart TV Starts Channels from 101 and Fails to Detect Remote Control
I am experiencing significant issues with my Vestel smart TV. TV channels start from 101 instead of 1, and it opens on the radio by default. I cannot fix this problem at all. Additionally, since the day I purchased it, the TV occasionally fails to detect the remote control. The updates make the device even harder to use, and the lack of basic apps like Google further diminishes the experience. I previously filed a complaint about this TV, and while the technical service contacted me, they insisted on taking the service fee upfront when they came. Considering the product is already defective, I believe Vestel should address these issues without additional costs. The lack of support and accountability is very frustrating, and due to these problems, I do not plan to choose Vestel again.
Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Officer will contact you as soon as possible regarding your notification. Did you know that you can access self-service solutions on our website destekmerkezi.vestel.com.tr for resolving your issue with Vestel? If you would like to check, we are leaving our link here: https://destekmerkezi.vestel.com.tr/. We would like to remind you of all our communication channels that are open 24/7. For your suggestions, requests, and complaints, you can always write to us via our WhatsApp line at 0 850 222 4 123, send an email to [email protected], or consult with Vestel Assistant on our website www.vestel.com.tr. Solutions to your complaints are also available through all our other channels at Vestel. Vestel Customer Services General Directorate
Thank you to the Vestel employee who got back to me.
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