My 155-inch Vestel Android TV has been constantly experiencing software issues for the past month. The home screen becomes slow, the screen occasionally goes black, and sometimes the software freezes completely, making the TV unresponsive to any button presses. I’ve been calling Vestel for a month now, and they keep saying they will send a remote update. Despite the TV being connected to the internet 24/7, no update has been sent. Every time I call, the resolution is postponed. During my last call, they said they would charge ₺600 just to come and inspect the issue. Vestel’s Android TV clearly has software-related problems, yet they expect customers to pay ₺600 just to have someone look at it. This truly reflects a poor approach to customer satisfaction.
Hello everyone, I wanted to share my experience with the Vestel TV I purchased. As you can see in the picture, there are lines running down the screen of our 165-inch TV. This problem first occurred, and after calling the service, it was fixed, but now, two months later, the same issue has reappeare...
The 50-inch Vestel Android TV we bought two years ago has been sent for service four times, and even though the motherboard was replaced, the same issues persist. The strange part is that now it has even more problems. It freezes, doesn’t respond to the remote, randomly changes channels, and perform...
I purchased a television from Vestel in March 2022, and just five months later, it started malfunctioning. The authorized service initially claimed it was a software issue and didn’t take any action. After months of delays, they installed a current meter device in our home, and when it turned out th...
The phone app for my Vestel TV hasn't worked for the past two years. I'm exhausted from endless correspondences, issue reports, and efforts. Even after the most recent update, the app is still unable to locate the TV. I did some research on social media, and it appears that everyone has the same com...
When my 102-inch Vestel TV wouldn’t turn on, I took it to the service center. Since the warranty had expired, they said the repair would be charged. They identified the issue as a faulty mainboard and requested ₺2200 for the repair. I paid the fee and left the TV with them. When the TV was returned,...
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