Vestel TV Shows White Screen Right After Warranty Period Ends

A response came 2 or 3 days after I wrote this complaint. On the day the response came, another message arrived saying that a service appointment had been created. They gave a date, saying they would come and check on that date. We waited until 8 or 9 in the evening, but no one came, no one called. The next day, someone from customer service called and provided explanations. They said you can have it repaired for a fee since your warranty period has expired; the warranty period had expired 9 months ago. Looking at other complaints, it coincides with the same time. I also wanted the technical service to call me because I was curious about the cost. About an hour later, they called from the service and quoted a price equivalent to the price of the television. (11,000 TL) They did not come to check the malfunction, nor did they ask anything. A technical service that only knows there is a white screen said it would cost as much as the television itself, citing a panel malfunction. It seems they encounter this malfunction frequently. I never believed from the beginning that Vestel would resolve my grievance, but let this be a lesson to me. I will not make such a mistake again by saying "I will support domestic products." I should have paid a bit more and bought a higher quality imported television. They don't say "you can't buy quality cheaply" for nothing. This television will probably become unusable within a few months. In other words, a television that has been used for a little over 3 years will go to waste. Our relatives who used their white goods before had already said they were not good, but I thought they were exaggerating; they were not exaggerating, I understood that too.

After a month of discussions with Vestel, we reached a common ground; they replaced the television with a new one for a fee and gave a discount. Our problem was solved, thank you to everyone involved.

Thank you for replacing the defective product with a new one at a discount. The ladies from customer service who called us were very attentive; the technical service was also attentive and friendly. We thank you.