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Ümit is completely dissatisfied with the result

Vestel Replaced My TV With Another Faulty Unit and Now Wants to Charge for Repair

Vestel Replaced My TV With Another Faulty Unit and Now Wants to Charge for Repair
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Ümit
Vestel
October 28, 2024 8:21 pm
69

Almost a year ago, I sent my TV to Vestel for service because of screen shadowing. Instead of repairing it, they shipped me a replacement unit that had the same shadowing problems. When I reported it and mailed it back, they said there was no problem. A year later, the same issue resurfaced with even more obvious shadowing, reducing screen quality. This time, however, Vestel service acknowledges the problem but also requests a repair charge. This service approach is quite frustrating to me, especially after dealing with the same problem numerous times with no long-term resolution. I expected more dependable support from Vestel and would prefer a resolution that does not incur additional fees.

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Vestel
October 30, 2024 2:04 pm (1 day after complaint)
Ümit
Ümit
October 31, 2024 12:37 pm

No matter where I reach, there is no solution. Before the warranty expired, they said there was no problem, now they say there is a problem.

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