Vestel Replaced My TV With Another Faulty Unit and Now Wants to Charge for Repair
Almost a year ago, I sent my TV to Vestel for service because of screen shadowing. Instead of repairing it, they shipped me a replacement unit that had the same shadowing problems. When I reported it and mailed it back, they said there was no problem. A year later, the same issue resurfaced with even more obvious shadowing, reducing screen quality. This time, however, Vestel service acknowledges the problem but also requests a repair charge. This service approach is quite frustrating to me, especially after dealing with the same problem numerous times with no long-term resolution. I expected more dependable support from Vestel and would prefer a resolution that does not incur additional fees.
Dear Customer, Thank you for sharing your valuable feedback and suggestions with us. Our Customer Relations Officer will contact you regarding your notification as soon as possible. We would like to remind you that all our communication channels are available 24/7. For Suggestions, Requests, and Complaints, you can always write to us, or consult with Vestel Assistant. Solutions for your complaints are also available through all our other channels. Vestel Customer Services General Directorate
No matter where I reach, there is no solution. Before the warranty expired, they said there was no problem, now they say there is a problem.
