Vestel customer service promised a technician would arrive within three business days, but no one has shown up. How can I escalate my case?

About a month ago, I contacted Vestel authorized service center because the outdoor unit of my Vestel R23 model air conditioner had malfunctioned. The service center replaced a part, but when the product was returned to me, I noticed scratches on the outdoor unit. I called Vestel customer service to...

On November 2, 2025, I purchased a chest-type deep freezer from an authorized Vestel dealer. When the product was delivered, I noticed a dent on its body and immediately reported the issue to both the dealer and customer service. As a solution, I was offered an additional 2-year warranty and a small...

On October 26, 2025, I applied for a panel replacement for my TV at the authorized Vestel service center and paid ₺5,000. However, despite the time that has passed, neither has my TV been delivered nor has my payment been refunded. I have called customer service multiple times regarding the issue bu...

I bought a Vestel FLORA 122 air conditioner on 08/06/2024 and used it for only three months during the summer. On 09/07/2025, the device failed due to a burnt motherboard. The service replaced it under warranty, but on 19/08/2025, it broke down again. I first thought it was an electrical issue, so I...

In 2023, we purchased a Vestel refrigerator that is under warranty until 2027. Recently, the lower compartment suddenly stopped working. The authorized service team responsible for the Sancaktepe area first stated that the "mainboard and sensor were faulty" and replaced these parts, but the problem ...

I purchased a Vestel HV1140 air cooler on 28/07/2025 from the Milas M**** Ç**** Vestel store**. From the very first day, the device was both noisy and failed to cool properly. Because of this, I requested a return. The store initially started the process, but the service team never came to pick up t...

We purchased a Vestel BM3121 dishwasher from the Doğubayazıt Vestel dealer. Although it was delivered as a brand-new product, the machine arrived with visible dents and cracks everywhere. The explanation given was that the damage may have happened during shipping from Manisa, and we were assured tha...

For the past two weeks, my Vestel 5708 T washing machine has been causing serious problems. During every wash cycle—especially when it switches to the spin program—the machine trips the circuit breaker in my apartment. Each time this happens, the wash stops, leaving water in the drum and the laundry...

I purchased a Vestel refrigerator from the Trabzon Of Vestel dealer, and from the very first day, I noticed a serious issue. The rear water tank fills up and overflows every two days, no matter how I use the appliance. This problem has continued without any improvement since the day of purchase. Be...

My Vestel refrigerator has been nothing but trouble since I purchased it. Previously, I had to deal with rusting and door problems, which resulted in the door being replaced twice. Now, for the past 3–4 months, the refrigerator has stopped cooling altogether, leaving me in a very difficult situation...

I called Arnavutköy Vestel Service on Monday, September 1st, regarding a crackling noise coming from the back of my 65-inch Toshiba 65UA3D63DT TV. When the service arrived, they asked for the box, but since the TV was a year old, I didn't have it. The service said they would find an empty box by Wed...

Just one month after purchasing a Vestel inverter air conditioner, its motor broke down. We have been waiting 4 days for a new motor to arrive, and during this time we cannot open our shop because it is impossible to stay inside, causing us serious difficulties. We contacted the authorized service a...

I bought a Vestel 18000 BTU air conditioner a year ago. The other day, when I pressed the power button on the remote, I heard a cracking sound. During startup, the tip of the swing blade broke. I called customer service, and they told me that breakages are not covered under warranty, claiming they a...

The Vestel refrigerator I bought in February 2023 broke down in June this year. We immediately called the technical service, and they came four times. The last time, a warranty replacement report was filed on July 21st, and it was sent to headquarters. Headquarters told us it arrived on July 24th an...

The refrigerator you replaced under warranty three months ago is making strange noises, and today, the bottom part started melting ice. A product this poor in quality is unacceptable. The previous refrigerator broke down twice with motor issues before even reaching three years, and I spent ₺15,000 i...

I recently had a Vestel air conditioner installed, and despite clearly warning the technicians multiple times, they activated the unit without performing the necessary vacuuming process. I later did my own research and discovered that skipping this step can lead to serious and irreversible damage to...

Dear Vestel Customer Service, I am writing to file a formal complaint regarding a vacuum cleaner (model: S35K) that I purchased approximately 9 months ago, but have still not received. Despite repeated attempts to follow up, I have only been told that the product is "out of stock." I have not been o...

I purchased a Toshiba 50UL2063DT TV in 2021, and recently encountered a screen issue that was admittedly caused by user error. I contacted Vestel’s customer service and local technical service for assistance, only to be told that the required part is no longer available. Instead of a proper repair o...

We purchased a Vestel Dua Flora 186A Plus Wi-Fi air conditioner on 24.05.2025. About a week to ten days after the purchase, we opened a service request due to a water leakage issue. The technician who came said the problem was caused by a hole in the drainage hose and claimed it was fixed. However, ...