I am writing due to the problem I have been experiencing with my Vestel 65UV9750 television and the way the process has been handled. My TV broke down and I waited for more than a month for a solution. On 24 November, the service brought a boxed Vestel 65UV9750 TV as a replacement. When they opened the box, we saw that the TV screen was broken and they took it back without delivering it. Since then I have been left without a television for about 2–3 months and I feel seriously victimized. Despite a defective replacement product being sent, I was told that the warranty period of the previously malfunctioning TV would continue, even though a new product was supposed to be supplied. In addition, although I called Vestel factory customer service about five times, they repeatedly said they had no information because the service had still not entered the issue into the system. I request that a brand new, intact large-screen television be sent to me as soon as possible so that I am no longer left without a TV, and that the warranty period be arranged fairly in line with the newly delivered product. I kindly ask for this process to be handled urgently and for my grievance to be resolved.
About 2 weeks ago, I purchased the Vestel 65UA9090, and it was delivered 3 days after the order. The Vestel technician who came for installation found no issues when turning on the TV. However, after the TV was placed in its position, it was discovered that the upper left corner of the TV is warped ...
I have been experiencing a screen dimming issue with my Vestel 65UG9750 television for about a month, and since the problem began, I have not been able to use the TV. I contacted Vestel customer service, and they took the television in for service. However, I was informed that since they didn’t have...
I called Arnavutköy Vestel Service on Monday, September 1st, regarding a crackling noise coming from the back of my 65-inch Toshiba 65UA3D63DT TV. When the service arrived, they asked for the box, but since the TV was a year old, I didn't have it. The service said they would find an empty box by Wed...
I have been using a Vestel 65UA9520 television for about 2 years. Although the product is relatively new, the main board failed and I have not been able to use the television for 3 days. The warranty expired only 2 months ago, and I find it unacceptable that such a major failure occurs so soon in a ...
I purchased a Daewoo 55de55ua11 TV from Hepsiburada on March 6, 2024. It was delivered on March 12. The authorized service provider scheduled an appointment for March 15. When the service technician arrived, they opened the box without taking photos of the unopened packaging. They tore the box and t...
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