Vestel 65UV9750 Replacement TV Arrived Broken And No Working Unit For Months

I am writing due to the problem I have been experiencing with my Vestel 65UV9750 television and the way the process has been handled. My TV broke down and I waited for more than a month for a solution. On 24 November, the service brought a boxed Vestel 65UV9750 TV as a replacement. When they opened the box, we saw that the TV screen was broken and they took it back without delivering it. Since then I have been left without a television for about 2–3 months and I feel seriously victimized. Despite a defective replacement product being sent, I was told that the warranty period of the previously malfunctioning TV would continue, even though a new product was supposed to be supplied. In addition, although I called Vestel factory customer service about five times, they repeatedly said they had no information because the service had still not entered the issue into the system. I request that a brand new, intact large-screen television be sent to me as soon as possible so that I am no longer left without a TV, and that the warranty period be arranged fairly in line with the newly delivered product. I kindly ask for this process to be handled urgently and for my grievance to be resolved.