Vestel Failed to Fix My Refrigerator Despite Repeated Visits

On Tuesday, June 24, 2025, I called the Vestel Communication Center to report that my refrigerator was no longer cooling properly and that the LED display lights were not working. A team came on Thursday, June 26, 2025, and said there was a frosting issue, advising me to unplug the device for two days to defrost it. They also mentioned that a part had been ordered for the faulty LED display. On Saturday, June 28, 2025, a different team arrived at my address, unaware of the previous visit, and said they would check the cooling issue. I explained everything that had already been done. When they plugged the refrigerator back in, it wasn’t cooling at all. They told me a gas leak test would be performed on Monday, June 30, and that the device would be connected and monitored for two days, after which they would return to determine whether to repair the issue or replace the compressor. They also noted that the LED part order from the first team was not recorded in the system. Concerned about the lack of communication between teams, I called Vestel Customer Service again on June 28. They confirmed the technical team's statements. However, when I wasn’t contacted on the scheduled day, June 30, I called back and was told there was no record of a gas leak test, only that the unit was defrosting and an appointment was set for July 1. That evening, around 5:00 PM, I received a call from 0236 999 18 18 saying they were coming to take the refrigerator to the service center. When I explained the situation again, they admitted that, as I said, the gas test would be conducted the next day. If I hadn’t intervened, they would have taken the device unnecessarily. In summary, the lack of coordination between service teams, the inconsistent information I received from customer service, the unresolved issue over several days, and the failure to provide a replacement fridge have severely damaged my trust in the Vestel brand. This experience has made me reconsider choosing this brand in the future for both myself and those around me. I urgently request support to resolve this issue.