Vestel Broke My Fridge Shelf and Refused Free Replacement
I am requesting a free replacement of the door and shelf. The mounting tab on the door shelf of my Vestel refrigerator broke without any user error. Although the shelf has a bottle symbol on it, we never placed any bottles there. Still, the part broke within just three years. What other brand has such an issue? My mother’s 25-year-old refrigerator never had a problem like this. My brother’s Bosch fridge, where cold water bottles are regularly stored, has lasted seven years without any damage. Meanwhile, my Vestel fridge is falling apart after only three. My warranty is still active, and I even paid extra for an extended warranty. Despite this, they’re asking for a fee. I should not be penalized for a defect I didn’t cause. I expect this issue to be resolved under warranty. If necessary, I will escalate it to the Consumer Arbitration Board. If the material used had been of good quality, it wouldn’t have broken — the issue is due to poor plastic, and that’s not my fault.
Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Representative will contact you regarding your notification as soon as possible. Did you know that you can access self-service solutions for resolving your issue at Vestel? For your suggestions, requests, and complaints, you can always write to us via our WhatsApp line, send an email, or contact Vestel Assistant on our website. Vestel Customer Services
Thank you very much, the replacement was done with a new cover and I am very satisfied. The shelf was delivered incorrectly, they will bring it as well. Thanks again to Vestel factory manufacturer.
I am very satisfied, I’m glad I chose Vestel. They have a very effective authorized service and customer representative. They immediately look into what they can do to fix things. They are very attentive and value customer satisfaction highly. We say, why not with Vestel? Thank you, Vestel.
