I lost access to my Kwai account after it was suspended for an alleged comm...unity guidelines violation, even though I never intentionally shared anythi
I am using the standard Kwai application on an Android phone, and my account has been hacked. Someone gained unauthorize...d access to my account, changed the linked phone number, and connected the account to their own number. Because of this, I can no longer access my account. The hacking incident oc
I am an active user of the Kwai application and I currently have around 19,500 followers on my personal account. Despite... having reached this number of followers a long time ago, the option to verify my account has never been made available to me. I do not understand why I have not been given the opp
While using the Kwai application, I have been exposed to disturbing and morally inappropriate content for approximately ...the past six months, especially during live broadcasts. This situation has made me extremely uncomfortable, and I no longer feel safe while using the platform. In addition, I have
I can no longer access the Kwai account that I actively used approximately two years ago. My account was registered to m...y old phone number, and because that number is no longer active, I have absolutely no way to access it anymore. When I try to log into the application, my account information does
My name is Camila, and my Kwai account “Camila vi” had its live streaming feature suspended on April 6, 2026, due to a “...violence” violation. I would like to sincerely apologize for what happened and acknowledge that my actions during the live stream led to this situation. I respect Kwai’s rules and
Yesterday, my Kwai account was deactivated for reasons listed as “adult videos” and “disturbing public order.” However, ...I absolutely did not share any content of this kind on my account. I was creating normal content in accordance with the platform rules, and I believe this decision was caused by an
I have been actively using my Kwai account for approximately three and a half years. Three weeks ago, I changed my phone... number, and now whenever I try to log into my account, the verification code is sent to my old phone number. Since I no longer have access to that number, I am completely unable t
When I tried to log into my long-used Kwai account today from my Redmi phone, I realized that my account was no longer o...pen and I could not access it. I had previously changed my phone number, and now I no longer have access to either my old phone number or the Google account connected to the profil
Yesterday, I created a withdrawal request from my Kwai account to my bank account, but the request was not approved. In ...the application, I only see a message saying “withdrawal failed,” and each time the amount is automatically returned back to my account balance. Because no detailed error message
I have been using the Kwai mobile application with the username “小黑.畅” and Kwai ID 5042913903, and today at around 9 a.m...., my account was suddenly flagged as “abnormal” while I was actively using the app. A message appeared stating that there was abnormal activity and asking me to self‑deactivate my
Videos that belong to me were shared on Kwai by another account without my permission in any way. My face is clearly vis...ible in the videos, and it is possible to recognize and identify me easily. I am extremely disturbed by this situation and believe that my personal privacy has been seriously viola
When I try to create a new account on the Kwai application, I receive a warning saying “maximum account creation limit e...xceeded,” and I am unable to open a new account. All of the accounts previously created on this phone belong to me personally. I use a Redmi 12 device, and I have been experiencing
Today, I installed the Kwai application on my phone, but when I tried to register using my phone number, I received a wa...rning stating that my number is already being used by another account. Because of this, I am unable to receive the verification code and cannot complete the registration process. I
I am writing because my Kwai account on iPhone was blocked from doing live streams about a month ago, after my child app...eared on my live stream without me realizing it. Since that moment, the live feature has been blocked, and I do not have the option to appeal inside the app. I understand that Kwai
My Kwai account with the username “ehlı_tevhıdd” was permanently banned without a clear and understandable reason being ...provided to me. The notifications state that I shared content violating community rules within the last 30 days, but they do not clearly specify which videos were considered violat
I am someone who enjoys using the Kwai application, hosting live streams, and spending time on the platform for friendsh...ip and conversation purposes. However, for some time now, I have been receiving a warning saying, “Your private messaging has been temporarily banned due to a community code violat
My Kwai account with the username “a***” was permanently banned after I was told that I had seriously violated the commu...nity rules by “including content harmful to minors.” However, I was only sharing religious content on my account, and none of my posts contained anything that could be harmful to m
My sister’s photos were taken without permission and shared on the Kwai platform by an account named “oexpo896,” as if t...hey were that person’s own pictures. The distribution of these photos without our knowledge or consent is a violation of privacy and has caused us significant emotional distress. W
While using the Kwai app, I have recently been receiving a constant “please complete security verification” message. The... screen asks me to slide an image to the right to verify my identity. This prompt appears suddenly, and every time it does, I am unable to use the app—watching videos and performin
For the past five years, I have been actively creating original content on ...the Kwai app in Pakistan, while also managing my TikTok and Instagram accou
I am unable to withdraw the money in my Kwai account. My account shows a balance of $41, and I would like to withdraw th...e full amount to my Ziraat Bank account. However, every time I attempt the withdrawal, I receive a message saying, “If the balance is insufficient, the withdrawal cannot be process
I am unable to access my Kwai account with the username “. Asiruhum” because the phone number registered to the account ...was deactivated three years ago. When I try to log in, the verification code is sent to that old, inactive number, which prevents me from accessing my account. I contacted Kwai su
About three years ago, I lost access to my Kwai account and cannot log in because I no longer remember the email address... registered to it. I have tried logging in using my phone number, username, and any linked social media accounts, but none of these methods have worked. I have multiple accounts on
Kwai is a short-form video sharing and social media platform developed by Kuaishou Technology, a Beijing-based technology company founded in 2011. Known as Kwai outside China, the platform allows users to create, share, and watch short videos, livestreams, and entertainment content through mobile apps and web services.
Customer Support Email: [email protected]
Kwai operates in the social media and digital entertainment industry. The platform focuses on user-generated short videos, livestreaming, creator monetization, and social interaction features similar to other global video-sharing apps.
User sentiment toward Kwai is mixed. Many users enjoy the entertainment-focused content and creator opportunities, while complaints commonly focus on account restrictions, moderation policies, and technical support responsiveness.
If you’ve experienced issues with Kwai, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.