I am using Kwai on my iPhone in East Asia, and my Kwai account (ID: ytl0592703***) was restricted and now requires activ...ation. When I contacted the official customer service through the in‑app chat, they told me they could not assist with activating my account directly and asked me to download the K
I am a Kwai LivePartner user from Tijuana, Mexico, and today around 1 p.m. I was removed from a live stream while showin...g a movie that included intimate scenes. Immediately after this, my account lost all permission to go live, and now every time I try to start a stream I see the message: “No live s
I recently discovered that someone created a fake Kwai account using my name and my photo without my knowledge or permis...sion. The account uses my personal photo as the profile picture, and the same photo has also been posted as content. This is a serious violation of my privacy and identity rights a
I have a problem with my Kwai account linked to the email address wwkefah77***[email protected]. The account was also link...ed to a phone number, but I have lost this number and I no longer have access to it. The email connected to the account is also not working, so I cannot receive any verification co
When I recently signed back into my old Kwai account with the username "monsamet," I was surprised to find that the acco...unt had been permanently banned without any explanation. It appears that the ban has been in place since 2023, but I only discovered it today because this was the first time I had
I have been actively creating content on Kwai since 2022 and have built an account with more than 1,000 followers. I reg...ularly hosted live streams until September 2025, when my live streaming privileges were completely removed following a clothing-related policy violation during one of my broadcasts
I have been using my Kwai account for several years. My account currently has 121 followers, although I have not posted ...any content. Despite this, the Live button does not appear anywhere in my account. For the past two months, I have repeatedly tried to start a live stream, but I cannot because th
I would like to report an issue involving a website/account that claimed it would provide free Kwai followers. The accou...nt instructed me to leave a review for a restaurant and follow several Instagram accounts in exchange for 100 followers. I completed every task exactly as requested, expecting to r
For approximately the past month, my ability to host live streams on Kwai has been removed without any explanation. I ha...d never experienced this issue before, but suddenly I could no longer start live broadcasts. I did not receive any warning, email, notification, or other communication explaining
My Kwai account, rl_15. N (Account ID: 286323843540360), was compromised without my permission on March 31, 2026, at app...roximately 12:30 p.m. After my account was taken over, I contacted Kwai Support multiple times and provided accurate and complete information to verify that I am the rightful owner
I lost access to my Kwai account after it was suspended for an alleged comm...unity guidelines violation, even though I never intentionally shared anythi
I am using the standard Kwai application on an Android phone, and my account has been hacked. Someone gained unauthorize...d access to my account, changed the linked phone number, and connected the account to their own number. Because of this, I can no longer access my account. The hacking incident oc
I am an active user of the Kwai application and I currently have around 19,500 followers on my personal account. Despite... having reached this number of followers a long time ago, the option to verify my account has never been made available to me. I do not understand why I have not been given the opp
I purchased the 364-diamond package in the Kwai app for approximately $6, but my bank card was charged approximately $11... instead. The payment appears to have been processed twice at the exact same date and time, yet only 364 diamonds were credited to my Kwai account. I made the purchase on May 3 us
While using the Kwai application, I have been exposed to disturbing and morally inappropriate content for approximately ...the past six months, especially during live broadcasts. This situation has made me extremely uncomfortable, and I no longer feel safe while using the platform. In addition, I have
I can no longer access the Kwai account that I actively used approximately two years ago. My account was registered to m...y old phone number, and because that number is no longer active, I have absolutely no way to access it anymore. When I try to log into the application, my account information does
My name is Camila, and my Kwai account “Camila vi” had its live streaming feature suspended on April 6, 2026, due to a “...violence” violation. I would like to sincerely apologize for what happened and acknowledge that my actions during the live stream led to this situation. I respect Kwai’s rules and
I have been actively using my Kwai account for approximately three and a half years. Three weeks ago, I changed my phone... number, and now whenever I try to log into my account, the verification code is sent to my old phone number. Since I no longer have access to that number, I am completely unable t
When I tried to log into my long-used Kwai account today from my Redmi phone, I realized that my account was no longer o...pen and I could not access it. I had previously changed my phone number, and now I no longer have access to either my old phone number or the Google account connected to the profil
Yesterday, I created a withdrawal request from my Kwai account to my bank account, but the request was not approved. In ...the application, I only see a message saying “withdrawal failed,” and each time the amount is automatically returned back to my account balance. Because no detailed error message
I have been using the Kwai mobile application with the username “小黑.畅” and Kwai ID 5042913903, and today at around 9 a.m...., my account was suddenly flagged as “abnormal” while I was actively using the app. A message appeared stating that there was abnormal activity and asking me to self‑deactivate my
Videos that belong to me were shared on Kwai by another account without my permission in any way. My face is clearly vis...ible in the videos, and it is possible to recognize and identify me easily. I am extremely disturbed by this situation and believe that my personal privacy has been seriously viola
When I try to create a new account on the Kwai application, I receive a warning saying “maximum account creation limit e...xceeded,” and I am unable to open a new account. All of the accounts previously created on this phone belong to me personally. I use a Redmi 12 device, and I have been experiencing
Today, I installed the Kwai application on my phone, but when I tried to register using my phone number, I received a wa...rning stating that my number is already being used by another account. Because of this, I am unable to receive the verification code and cannot complete the registration process. I
Kwai is a short-form video sharing and social media platform developed by Kuaishou Technology, a Beijing-based technology company founded in 2011. Known as Kwai outside China, the platform allows users to create, share, and watch short videos, livestreams, and entertainment content through mobile apps and web services.
Customer Support Email: [email protected]
Kwai operates in the social media and digital entertainment industry. The platform focuses on user-generated short videos, livestreaming, creator monetization, and social interaction features similar to other global video-sharing apps.
User sentiment toward Kwai is mixed. Many users enjoy the entertainment-focused content and creator opportunities, while complaints commonly focus on account restrictions, moderation policies, and technical support responsiveness.
If you’ve experienced issues with Kwai, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
