Kwai

A Kwai account named “Kaderimsin49” has started sharing my photos and videos — including ones with my family — without my permission as of today. Additionally, this person has obtained my relatives’ phone numbers, is harassing them, and is threatening me through these actions. This situation violat...

I have been unable to access my old Kwai account for a long time. The username of my account was “aşiret güzeli,” and the profile contained my own photo. In the bio section, there was only the letter “f.” I later changed the phone number I used when creating this account, and now I no longer remembe...

I haven’t been able to access my old Kwai account for about two months. After changing my phone, the app created a new account automatically when I logged in, and it keeps showing this new account instead of my old one. I had registered my old account using my email address, and the address I used w...

On the evening of November 14, 2025, at around 5:50 p.m., my friend and I opened the Kwai app to watch funny videos. However, on the app’s main feed, we encountered +18 content, as well as videos containing violence and injustice toward women. Seeing these types of psychologically disturbing videos ...

I have been trying to delete my Kwai account, registered under the name Saray Kızıltaş, for about six months. However, because the Google account linked to my Kwai profile still has my old phone number, I cannot log in and therefore cannot delete the account. This is very concerning for me, especial...

Since November 10, 2025, I have been unable to withdraw the $3 USD accumulated in the rewards section of the Kwai app. When I try to withdraw my money, the transaction is rejected on the grounds that I violated community guidelines, but I have not received any notification or detailed explanation. I...

About three days ago on the Kwai app, my private messaging feature was temporarily banned due to a “community rule” violation, even though I did not receive any warning or notification beforehand. My account username is “Almina.” Every day when I try to send a message, I receive the warning: “Your p...

I use the Kwai app on my Samsung G610F phone, downloaded through the Google Play Store. For about a week now, the messages section in Kwai has completely stopped working — I can’t see any messages at all. During this time, I restarted my phone and even deleted and reinstalled the app, but the issue ...

Even though I have reinstalled the Kwai app on my Redmi 9A phone since November 1, I still cannot use the messaging feature. The option to send messages does not appear anywhere in the app, and I am not receiving any error messages either. My account has no restrictions or penalties. I also tried lo...

Without warning, my Kwai account was abruptly blocked. I've complied with the guidelines and only shared authentic content. I ask that my account be properly reviewed and reactivated right away so that I can use it once more.

I want to vote on short videos through the Moderator Center in the Kwai app, but I cannot complete this action. Every time I try, I receive an error message saying “Wait 3 seconds,” and the voting process never goes through. This issue has been happening since 06/02/2024, and it still persists today...

I just got a publishing ban on my Kwai account because my little sibling accidentally posted something inappropriate. By the time I saw it, the account was already restricted. I'm really sorry about this mistake and I'm asking for help to get the ban lifted. I didn’t mean to overlook this, and I’m r...

For the past 3–4 days, I have been unable to use the family creation feature in the Kwai app. I am using the latest version of the app on my Android device, but the button to create a family has completely disappeared. I updated the app, deleted and reinstalled it, and even restarted my device, yet ...

I am frustrated with the constant gambling content that appears every single day and every second on the Kwai Turkey app. Under the so-called “game” pages, users are encouraged to buy diamonds and gamble, and the amount of money flowing out of the country through this system reaches hundreds of mill...

For about a month now, I have discovered that two fake accounts have been created in my name on the Kwai app. One of these accounts was opened under the name “zehra S*****” and has shared many of my personal videos without my permission. The other fake account was created under the name “zehra uluta...

On August 29, my Kwai account was permanently banned without any explanation. I did not receive any notification or clarification either within the app or from customer support regarding the reason for this decision. My account is registered with the phone number 0532*****65. After the ban, I filed...

For the past two days, I have been experiencing message violations through private messages on the Kwai app. My username is cellatteksizhepiniz. I do not know who these messages came from, but I reported them through the app. Unfortunately, no solution has been provided so far. I have faced similar...

I have been saving diamonds on the Kwai app for a long time, and my balance is now worth around ₺600. However, I cannot link my account to either Papara or my bank account, which means I have never been able to withdraw any money to date. Each time I attempt a withdrawal, the same error occurs, and ...

I am unable to log into my Kwai account. I forgot both my Google password and the email address linked to my account. On top of that, I do not have any phone number registered to the account, which makes recovery even harder. My username is zavac65, and the account contains a large follower base alo...

When I log into my Kwai app account, I experience a critical issue where the entire Live stream section is missing. Normally, this section—labeled as "Live"—should appear right when I open the app, showing active live broadcasts. However, for some reason, it has disappeared completely from my accoun...

I use the Kwai app actively, and I am now facing a serious issue where my account has been permanently closed without any valid reason. I invested countless hours and significant effort creating content, engaging with the community, and building my account. Suddenly losing access to everything I wor...

Hello Kwai Team, In 2024, my Kwai account [@editalisaplarrr] was permanently banned. I believe this action was taken due to a misunderstanding. To the best of my knowledge, I have not violated any platform rules, or if I unintentionally made a mistake, I sincerely apologize and promise that it will...

I’m desperately asking for help because I can’t log into my old Kwai account, and I urgently need to access it. There are very important personal videos saved on that account—videos that I no longer want to be online. I’ve tried everything I can, but I’m completely locked out. Please, I’m begging f...