I bought a Vestel 18000 BTU air conditioner a year ago. The other day, when I pressed the power button on the remote, I heard a cracking sound. During startup, the tip of the swing blade broke. I called customer service, and they told me that breakages are not covered under warranty, claiming they are caused by the customer. They also said that if a technician comes, there will be a ₺600 inspection fee. I asked them to come and see how they determined it was customer-caused—am I supposed to be pulling on the blades? This air conditioner is only one year old and advertised with a 3-year warranty, yet it's sold for ₺45,000 on their website. I trusted the Vestel brand and bought two refrigerators (640 liters), a TV, a water heater, a washing machine, and two 18000 BTU air conditioners. One of the refrigerators was just installed yesterday, and now I’m considering returning it. Vestel has been a huge disappointment. I won’t let another Vestel product through my door, and I will tell everyone I know about this experience to make sure they don’t buy from Vestel either. What kind of customer service is this? I will also file a complaint with the Consumer Court. This is not what I expected from a brand like Vestel.
My Vestel refrigerator broke down, and the lower section stopped cooling. The technical service came, took my refrigerator, and claimed to have fixed the issue with a part replacement for ₺3,800, assuring me it would work perfectly. However, the refrigerator didn’t work, so they came back and took i...
I bought a new Windsor air conditioner about 3-4 months ago and started using it about a month ago. Unfortunately, the remote control is broken, and I can't turn the air conditioner on or off. Contacting Vestel customer service has been a nightmare, with up to 20-minute wait times just to get throug...
The refrigerator you replaced under warranty three months ago is making strange noises, and today, the bottom part started melting ice. A product this poor in quality is unacceptable. The previous refrigerator broke down twice with motor issues before even reaching three years, and I spent ₺15,000 i...
purchased a Vestel washing machine in good faith, believing that it was a quality product that would last for many years. However, after only a short period of time, the rubber seal on the machine became damaged. I contacted Vestel customer service to request a repair under the warranty, but they r...
On September 6th, the glass of my electric stove, which I bought as a set from Vestel, broke for a reason I still don't understand and cracked all the...
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