On August 16, 2026, at 6:41 PM, I placed an order at your Shake Shack location inside Tema World Shopping Center. From t...he moment I ordered until the food was handed to me, I experienced severe issues regarding customer service and basic communication. When I placed my order, the cashier did not gi
On August 6, 2026, at 10:16 PM, I placed an order via Yemeksepeti from the Shake Shack Suadiye location, but the patties... in the Shake Meister and Shake Burger I received arrived raw. When I cut inside and took a bite, I saw that the meat was completely undercooked, pink, and raw in the center. Furt
I have been ordering from Shake Shack locations in and around Ataşehir for a long time, but despite having a substantial... balance loaded on my Multinet meal card, I am unable to use it when ordering online. Across all online delivery channels—including Yemeksepeti, Trendyol, and Migros Jet—the Multin
On July 19, 2026, I experienced a severe health issue due to an undercooked Big Shack burger I ate at the Shake Shack br...anch in Akasya Shopping Center. Shortly after noticing that the inside of the burger was not fully cooked, I developed severe diarrhea lasting nearly 12 hours, indicating an intest
On June 4, 2026, at 4:43 PM, I brought visiting children to your Akasya location with great excitement for burgers becau...se we had previously been very satisfied with your Şaşkınbakkal branch. We ordered a total of 5 burgers, 5 fries, 2 Cokes, 2 Sprites, and 1 ayran, paying $127 with a card registere
I have ordered three times through Getir from the Shake Shack location in Akasya Mall. However, my experience with the l...ast two orders was truly unacceptable. The lettuce in the delivered burgers had obvious signs of insect damage, and I actually found two live bugs inside the lettuce. The burger pa
On June 3, at around 5:23 PM, I had an experience at the Shake Shack branch on Bağdat Avenue that was upsetting both fin...ancially and in terms of how I was treated. My order came to $13 and with a cheese add-on the total came to $13. I wanted to pay by card and specifically mentioned that my card doe
On April 27, 2026, I placed an order at the Shake Shack branch in İstinyePark totaling approximately $15 and paid by cre...dit card. After the transaction, I received my receipt — receipt number 0044. Despite waiting about ten minutes, my order was never brought out. When I asked what was happening, I
Shame on you, Shake Shack — take a look at what you're selling for $5. On the morning of April 4, at around 10:00 AM, I ...ordered a hot dog from your Bahçeşehir branch in Istanbul. What arrived looked absolutely nothing like the product shown in your promotional images. The gap between what I expected
I want to share something that just happened to me at the Shake Shack branch in İstinyePark. I ordered a Shake Burger, S...picy Chicken Shack, Cheese Fries, and a Coca-Cola, paying a total of $21. While eating the Shake Burger, I noticed that the meat had no flavor and seemed like it might be undercook
On October 19, 2025, I placed an order through the Yemeksepeti app from Shake Shack’s Bahçeşehir branch (Order No: #w*-2...542-**). I paid ₺1,212.98 via online payment. However, while eating my hamburger, I discovered a large piece of plastic bag inside the sandwich. If it had been a small piece, I mig
On October 18, 2025, I ate at the Shake Shack location inside Mall of Istanbul. Since I have celiac disease, I carefully... asked the staff whether the fryer oil was used only for french fries or also for chicken products. The employee confidently told me that only fries were fried in that oil. Relying
On October 3, 2025, I visited the Shake Shack branch at Tema World Mall to order a takeout hamburger and paid with my So...dexo card. The cashier told me that a current promotion would deduct the price of fries from my total. However, after paying, I noticed that the fries charge was still included on
On September 27, I visited the Shake Shack branch at İstinyePark with two friends and placed an order for double chicken... and double beef burgers, two fries, three drinks, and chicken bites. I specifically requested that the cheese on the fries be served on the side, but it arrived spread on top and
On September 27, 2025, I visited the Shake Shack branch on Bağdat Avenue and left disappointed with both the drink quali...ty and the lack of clear pricing information. I ordered an Iced Tea, but what I received tasted like plain black tea mixed with cold water — it was flavorless and clearly not up to
On September 3, around 9:00 PM, my spouse and I went to the Shake Shack restaurant in İstinyePark to pick up our food or...der. My spouse is a Getir courier, and I met them after work so we could collect the meal together. When we gave the order code, the staff refused to hand over the package, claimin
On July 23, 2025, I placed a ₺1,665 order at the Shake Shack branch in Akasya Mall, paying by credit card. However, the ...order was entered incorrectly by staff, so we immediately asked for a cancellation. Because of a store-side error, they couldn’t cancel the transaction directly. Instead, the staff
On June 27, 2025, around 10:00 PM, I visited the Shake Shack branch on Bağdat Avenue and ordered ice cream, but the expe...rience was very disappointing. The first ice cream I received had a big hole in the middle, so I returned it. Unfortunately, the replacement ice cream they gave me had the same pro
On November 24, 2024, I dined at the Shake Shack restaurant in İstanbul AKASYA AVM with a friend. Within 30 minutes of e...ating, I started experiencing intense nausea, followed by vomiting. The symptoms worsened rapidly, with severe stomach pain and nausea forcing me to seek emergency medical attentio
My husband and I experienced severe food poisoning after dining at Shake Shack, marking the worst illness of my life. A ...few hours after eating a hamburger—not even chicken—we suffered from vomiting, fever, and fainting, requiring emergency medical attention. Doctors informed us that we had consumed
On October 20, 2024, I dined at the Shake Shack restaurant in İstanbul İstinyePark AVM with a friend. Within 30 minutes ...of eating, I started experiencing intense nausea, followed by vomiting. The symptoms worsened rapidly, with severe stomach pain and nausea forcing me to seek emergency medical atte
On August 1, 2024, at 5:45 PM, I ate a hamburger at Shake Shack, and it immediately upset my stomach. The meat had a not...iceable bad smell, but I unfortunately ate it anyway—something I now regret deeply. In addition to the poor food quality, the presentation was extremely sloppy, with the burger loo
On Saturday, June 8, my mother, girlfriend, and I dined at Shake Shack, ordering hamburgers. However, what we received f...elt more like fried oil than actual food. The experience was extremely unpleasant, and it left us feeling unwell. My mother, in particular, suffered stomach issues shortly after ea
My family and I dined at Shake Shack in Istanbul Metropol Mall today, and shortly afterward, my 2-year-old child began v...omiting severely. We had to visit the hospital 6-7 times, where they diagnosed food poisoning. All of us experienced stomach issues and discomfort following the meal. This incident
Shake Shack is an American multinational fast-casual restaurant chain known for its elevated take on classic roadside fare. Founded by restaurateur Danny Meyer, the brand initially began as a hot dog cart in New York City's Madison Square Park in 2001 before opening a permanent kiosk in 2004. Today, the company operates globally under the corporate name Shake Shack Inc.
Shake Shack operates within the fast-casual dining industry, positioning itself as a premium alternative to traditional fast food. The company emphasizes using high-quality, natural ingredients to create a menu of cooked-to-order American comfort foods. Its business model bridges the gap between quick service and casual dining.
Customer sentiment toward Shake Shack frequently highlights frustrations regarding overall pricing, operational delays, and perceived value. Because the brand positions itself as a higher-end fast-food option, users often express disappointment when the experience falls short of the premium price tag.
If you've experienced issues with Shake Shack, you're not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
