On October 19, 2025, I placed an order through the Yemeksepeti app from Shake Shack’s Bahçeşehir branch (Order No: #w*-2542-**). I paid ₺1,212.98 via online payment. However, while eating my hamburger, I discovered a large piece of plastic bag inside the sandwich. If it had been a small piece, I mig...
On October 18, 2025, I ate at the Shake Shack location inside Mall of Istanbul. Since I have celiac disease, I carefully asked the staff whether the fryer oil was used only for french fries or also for chicken products. The employee confidently told me that only fries were fried in that oil. Relying...
On October 3, 2025, I visited the Shake Shack branch at Tema World Mall to order a takeout hamburger and paid with my Sodexo card. The cashier told me that a current promotion would deduct the price of fries from my total. However, after paying, I noticed that the fries charge was still included on ...
On September 27, I visited the Shake Shack branch at İstinyePark with two friends and placed an order for double chicken and double beef burgers, two fries, three drinks, and chicken bites. I specifically requested that the cheese on the fries be served on the side, but it arrived spread on top and ...
On September 27, 2025, I visited the Shake Shack branch on Bağdat Avenue and left disappointed with both the drink quality and the lack of clear pricing information. I ordered an Iced Tea, but what I received tasted like plain black tea mixed with cold water — it was flavorless and clearly not up to...
On September 3, around 9:00 PM, my spouse and I went to the Shake Shack restaurant in İstinyePark to pick up our food order. My spouse is a Getir courier, and I met them after work so we could collect the meal together. When we gave the order code, the staff refused to hand over the package, claimin...
On July 23, 2025, I placed a ₺1,665 order at the Shake Shack branch in Akasya Mall, paying by credit card. However, the order was entered incorrectly by staff, so we immediately asked for a cancellation. Because of a store-side error, they couldn’t cancel the transaction directly. Instead, the staff...
On June 27, 2025, around 10:00 PM, I visited the Shake Shack branch on Bağdat Avenue and ordered ice cream, but the experience was very disappointing. The first ice cream I received had a big hole in the middle, so I returned it. Unfortunately, the replacement ice cream they gave me had the same pro...
On November 24, 2024, I dined at the Shake Shack restaurant in İstanbul AKASYA AVM with a friend. Within 30 minutes of eating, I started experiencing intense nausea, followed by vomiting. The symptoms worsened rapidly, with severe stomach pain and nausea forcing me to seek emergency medical attentio...
My husband and I experienced severe food poisoning after dining at Shake Shack, marking the worst illness of my life. A few hours after eating a hamburger—not even chicken—we suffered from vomiting, fever, and fainting, requiring emergency medical attention. Doctors informed us that we had consumed ...
On October 20, 2024, I dined at the Shake Shack restaurant in İstanbul İstinyePark AVM with a friend. Within 30 minutes of eating, I started experiencing intense nausea, followed by vomiting. The symptoms worsened rapidly, with severe stomach pain and nausea forcing me to seek emergency medical atte...
On August 1, 2024, at 5:45 PM, I ate a hamburger at Shake Shack, and it immediately upset my stomach. The meat had a noticeable bad smell, but I unfortunately ate it anyway—something I now regret deeply. In addition to the poor food quality, the presentation was extremely sloppy, with the burger loo...
On Saturday, June 8, my mother, girlfriend, and I dined at Shake Shack, ordering hamburgers. However, what we received felt more like fried oil than actual food. The experience was extremely unpleasant, and it left us feeling unwell. My mother, in particular, suffered stomach issues shortly after ea...
My family and I dined at Shake Shack in Istanbul Metropol Mall today, and shortly afterward, my 2-year-old child began vomiting severely. We had to visit the hospital 6-7 times, where they diagnosed food poisoning. All of us experienced stomach issues and discomfort following the meal. This incident...
I placed an order from Shake Shack, and the delivery arrived incomplete even though the full amount was charged. The courier, having confirmed online payment, quickly dropped off the items and left. When we opened the package, we realized several items were missing. I immediately reported the issue,...
