Vestel Refrigerator Malfunction, Service Failures and Compensation Request

In 2023, we purchased a Vestel refrigerator that is under warranty until 2027. Recently, the lower compartment suddenly stopped working. The authorized service team responsible for the Sancaktepe area first stated that the "mainboard and sensor were faulty" and replaced these parts, but the problem persisted. Then they claimed the "channels were frozen" and asked us to unplug the appliance for 24 hours, which did not resolve the issue. When we called the service again, they went to the wrong address, and after waiting all day, they came the next day. Afterwards, they suggested there might be a "nitrogen leak" and took the appliance to the workshop. It has now been 15 days, yet we still have no solution or proper update. Despite calling every day, we are only told that "a record has been created and someone will get back to you," but no one ever does. During this period, as a family of four, we had to rely on outside food for breakfast, lunch, and dinner, and we were unable to store any groceries in the summer heat. This has caused us additional expenses of over ₺50,000. The consignment refrigerator provided is far too small—our pots do not even fit—and it is absolutely insufficient for our family’s needs. Moreover, the explanations given about the fault have been constantly changing: first it was a "gas leak," then a "particle blockage." If it weren’t under warranty, we would have been forced to pay for the incorrectly diagnosed and replaced parts. In addition, the service report mentions dents and scratches supposedly acknowledged by us, which is completely untrue. We strongly reject this statement, as the appliance has never been moved since the day Vestel installed it. We are extremely dissatisfied with Vestel’s service, customer support, and overall organization. Our hardship is growing with each passing day. Our record number is: 8113665893. Our expectations from Vestel are as follows: Immediate replacement of the inadequate mini consignment appliance currently provided with a proper refrigerator that suits our family’s needs, Complete replacement of our defective refrigerator, Full compensation for the financial damages we have incurred. We demand that this issue be resolved urgently.