On November 2, 2025, I purchased a chest-type deep freezer from an authorized Vestel dealer. When the product was delivered, I noticed a dent on its body and immediately reported the issue to both the dealer and customer service. As a solution, I was offered an additional 2-year warranty and a small household appliance as a gift; however, the appliance sent to me was the wrong model. Throughout this process, I experienced inconvenience due to both the damaged product and the incorrect gift. I eventually had to use the product despite the delay. My order number is 8114965948. I request that the promised 2-year extended warranty be activated, the correct model of the small household appliance be sent, and, as compensation for my inconvenience, a coffee machine be provided. I kindly ask for my issue to be resolved as soon as possible.
My Vestel refrigerator has been nothing but trouble since I purchased it. Previously, I had to deal with rusting and door problems, which resulted in the door being replaced twice. Now, for the past 3–4 months, the refrigerator has stopped cooling altogether, leaving me in a very difficult situation...
I am writing to express my dissatisfaction with the Vestel product I purchased. The deep freezer, which was marketed as an export-branded product manufactured by Vestel Ticaret A.Ş., has developed issues over the years. When I contacted Vestel customer service, I was informed that they do not provid...
I purchased a new Wi-Fi-enabled refrigerator from Vestel. However, the product experienced compressor failure twice during the warranty period, and both times it had to be sent for service. In June and August 2025, we were forced to live without a refrigerator for about 40 days in total. Living with...
On July 10, 2024, I purchased a deep freezer from a Vestel dealer for ₺10,000, transferred via IBAN. The product was installed on July 15, 2024. Following instructions, I waited 6 hours after plugging it in before adding items. However, the freezer failed to cool properly. Upon discovering this def...
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