Vestel Deep Freezer Delivered Damaged And Gift Sent Wrong Model
On November 2, 2025, I purchased a chest-type deep freezer from an authorized Vestel dealer. When the product was delivered, I noticed a dent on its body and immediately reported the issue to both the dealer and customer service. As a solution, I was offered an additional 2-year warranty and a small household appliance as a gift; however, the appliance sent to me was the wrong model. Throughout this process, I experienced inconvenience due to both the damaged product and the incorrect gift. I eventually had to use the product despite the delay. My order number is 8114965948. I request that the promised 2-year extended warranty be activated, the correct model of the small household appliance be sent, and, as compensation for my inconvenience, a coffee machine be provided. I kindly ask for my issue to be resolved as soon as possible.
Dear customer, Thank you for your notification. We will review your product information registered in our system and contact you as soon as possible. Did you know that you can access self‑service solutions for the resolution of your issue at Vestel? We would like to remind you of all our communication channels, which are available 24/7. For your suggestions, requests, and complaints, you can always write to us via our WhatsApp line, send an email, or consult with Vestel Assistant. The resolution of your complaints is also available through all our other channels at Vestel. Vestel Customer Service
