The Vestel NFK540 e gı 540 liter No-Frost refrigerator I purchased in August 2020 gave an E10 error on August 12, 2025. On August 14, service visited and identified a compressor failure. Experiencing such a critical malfunction in a device that is only 5 years old casts doubt on product quality and consumer safety. The service demanded ₺8,000 for the spare part, and I approved it to prevent further problems. However, as of August 21, 2025, the part has still not been supplied, with the excuse that the factory was conducting a manual warehouse count. The fact that in 2025 spare parts cannot be supplied due to manual counting reveals the brand’s weakness in logistics management and lack of vision. During this time, my refrigerator has not worked, and food worth about ₺8,000 has gone to waste. Thus, I was forced to pay ₺8,000 for the repair of the device and also suffered serious financial damage due to food loss. According to the Consumer Protection Law, the seller and manufacturer are responsible for ensuring that the product is free of defects, safe, and has a reasonable lifespan. Spare parts and repair services must be provided within a reasonable time without causing harm to the consumer. The company is obliged to compensate the consumer for financial and moral damages. My request from Vestel is the urgent supply of the spare part and completion of the repair, along with an official apology for this unacceptable grievance. Otherwise, I will exercise my legal rights before the Consumer Arbitration Board and Consumer Courts.
My Vestel V10711537 bzd gt SN653EVMK- (NFK640 ex A++ ion) refrigerator stopped cooling on March 15, 2025. I waited 12 days while two different service teams inspected it. Both verbally told me the issue was a gas leak. First, they emptied the gas and replaced a part, then replaced the motor—even tho...
I reported the issue through Vestel customer service. After the service team inspection, they determined the problem was caused by a leak in the body of the refrigerator. They informed me that the repair was not possible and, since the warranty had expired, a replacement would be available only for ...
Our Vestel brand refrigerator broke down and stopped cooling. We requested service, and they took the product on June 7, 2024, promising to diagnose and inform us of the problem. On June 22, they returned the refrigerator without prior notice, requesting a payment of ₺3,800. Given the delay of 15 da...
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