Vestel Did Not Supply Spare Part for My NFK540 Refrigerator E10 Error
The Vestel NFK540 e gı 540 liter No-Frost refrigerator I purchased in August 2020 gave an E10 error on August 12, 2025. On August 14, service visited and identified a compressor failure. Experiencing such a critical malfunction in a device that is only 5 years old casts doubt on product quality and consumer safety. The service demanded ₺8,000 for the spare part, and I approved it to prevent further problems. However, as of August 21, 2025, the part has still not been supplied, with the excuse that the factory was conducting a manual warehouse count. The fact that in 2025 spare parts cannot be supplied due to manual counting reveals the brand’s weakness in logistics management and lack of vision. During this time, my refrigerator has not worked, and food worth about ₺8,000 has gone to waste. Thus, I was forced to pay ₺8,000 for the repair of the device and also suffered serious financial damage due to food loss. According to the Consumer Protection Law, the seller and manufacturer are responsible for ensuring that the product is free of defects, safe, and has a reasonable lifespan. Spare parts and repair services must be provided within a reasonable time without causing harm to the consumer. The company is obliged to compensate the consumer for financial and moral damages. My request from Vestel is the urgent supply of the spare part and completion of the repair, along with an official apology for this unacceptable grievance. Otherwise, I will exercise my legal rights before the Consumer Arbitration Board and Consumer Courts.
Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. We have shared your notification with our Customer Relations Officer and it will be evaluated. Did you know that you can access self-service solutions for resolving your issue at Vestel? We would like to remind you of all our communication channels that are available 24/7. For your suggestions, requests, and complaints, you can always write to us, send an email, or contact Vestel Assistant. Solutions to your complaints are also available through all our other channels at Vestel. Vestel Customer Service
Dear Sir/Madam, In your response sent to me, only your general communication channels and Self Service link were shared, but no solution proposal or concrete step regarding my complaint was provided. My complaint and previous applications submitted to you on this matter are clearly evident. Nevertheless, only a standard response has been given, which results in both a waste of time and a deepening of my grievance. I request that my complaint be resolved urgently and satisfactorily; otherwise, I will pursue all legal remedies before the Consumer Arbitration Board and Consumer Court. Depending on the course of the process, I will also file complaints with CIMER, the Ministry of Trade, and the Advertising Board. If a concrete solution plan is not provided, legal proceedings will be initiated.
Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Representative, who is following your notification, will contact you regarding your feedback as soon as possible. Did you know that you can access self‑service solutions for resolving your issue at Vestel on our website? We would like to remind you of all our communication channels, which are available 24/7. For your suggestions, requests, and complaints, you can always write to us via our WhatsApp line, send an email, or chat with Vestel Assistant on our website. The resolution of your complaints is also available through all our other channels at Vestel. Vestel Customer Service
Dear Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Representative will contact you as soon as possible regarding your feedback. Did you know that you can access self‑service solutions for resolving your issue at Vestel via our website? We would like to remind you that all our communication channels are available to you 24/7. For your suggestions, requests, and complaints, you can always write to us via our WhatsApp line, send an email, or chat with Vestel Assistant on our website. Solutions to your complaints are also available through all our other channels at Vestel. Vestel Customer Service
A service request was created for my Vestel NFK540 refrigerator on [August 14, 2025]. However, since my device is not working, I am experiencing serious inconvenience in my daily life. Despite my repeated attempts to reach you by phone and email, I have not received any response. This situation further increases my inconvenience. I am aware that, according to Law No. 6502 on the Protection of Consumers and the After-Sales Services Regulation, spare parts must be supplied within 20 business days. Still, in order to reduce my inconvenience during this period; I request that the supply of the part be prioritized, And that a temporary product be provided to reduce my inconvenience during this process. I submit this for your information and kindly request your assistance to expedite the process. Sincerely,
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