I purchased a Toshiba 50UL2063DT TV in 2021, and recently encountered a screen issue that was admittedly caused by user error. I contacted Vestel’s customer service and local technical service for assistance, only to be told that the required part is no longer available. Instead of a proper repair or a suitable Toshiba replacement, they offered me a Regal 50R75U01 model for around ₺10,000. As far as I understand, manufacturers are legally required to provide spare parts for at least ten years, so this response was already questionable. Beyond that, offering a Regal-branded TV—known to have lower technical specifications and belonging to the same price segment—is simply not an acceptable solution for someone who originally purchased a Toshiba product. I raised these concerns via email, but Vestel's response remained unchanged. Prior to Vestel’s acquisition of Toshiba, the brand was far more focused on customer satisfaction and long-term support. Since that transition, the experience has noticeably worsened, and this kind of handling likely contributes to the continued struggle in changing public perception of Turkish-made electronics.
I bought the Vestel 50U9500 50" TV in late 2021, confident in its local production and the brand's reputation. I took great care of the TV and used a screen protector from day one, but it unexpectedly developed a major problem, rendering the screen unusable. I was really surprised to encounter such ...
I bought a Toshiba television from Pazarama on 06/12/2023; yesterday the screen quit working. Vestel service handled repairs; assessed it; stated the screen was internally damaged by impact; said this was not covered under warranty and could only be fixed at my expense. It is incomprehensible for a ...
In late 2020, I purchased a Vestel 50U9500 4K Ultra HD television. After some time, the screen panel developed a fault, resulting in image distortion with lines and color mixing. In February 2023, the issue was resolved under warranty by replacing the screen panel. However, in August 2025, the same ...
I bought a 65QG9840 oled TV from Vestel 2 months ago. The TV screen is so delicate that it gets damaged when I hold it. My child's small sponge material cracked. This may be my fault. But the fact that the TV screen is made of such a weak product is a mistake in itself. I made the mistake of buying ...
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