Vestel Offered Me a Regal Instead of Fixing My Toshiba TV

I purchased a Toshiba 50UL2063DT TV in 2021, and recently encountered a screen issue that was admittedly caused by user error. I contacted Vestel’s customer service and local technical service for assistance, only to be told that the required part is no longer available. Instead of a proper repair or a suitable Toshiba replacement, they offered me a Regal 50R75U01 model for around ₺10,000. As far as I understand, manufacturers are legally required to provide spare parts for at least ten years, so this response was already questionable. Beyond that, offering a Regal-branded TV—known to have lower technical specifications and belonging to the same price segment—is simply not an acceptable solution for someone who originally purchased a Toshiba product. I raised these concerns via email, but Vestel's response remained unchanged. Prior to Vestel’s acquisition of Toshiba, the brand was far more focused on customer satisfaction and long-term support. Since that transition, the experience has noticeably worsened, and this kind of handling likely contributes to the continued struggle in changing public perception of Turkish-made electronics.