Dear Sir/Madam, On August 16, 2025, I traveled on the Beijing–Istanbul–Ankara flight. Unfortunately, my baggage was not delivered upon arrival in Ankara. At the airport, I filled out a PIR report (File No: ESBTK25095). However, despite the time that has passed, my baggage has still not been delivere...
On my flight from Iğdır Airport at 4:15 PM on August 2, 2024, I experienced an issue related to feedback number TK-13237407. Nine hard-boiled eggs and less than half a kilogram of roasted meat, boxed and bagged for carry-on luggage, were not allowed in the cabin, even though they were not prohibited...
I returned my luggage intact for my TK 2748 Istanbul-Van flight dated July 21, 2025. However, when I retrieved my luggage at Van Airport, I noticed cracks on the emblem on the front of my suitcase and peeling surfaces from friction. There were no cracks or scratches on my luggage when I returned it....
A relative of mine, visiting Turkey from abroad for the first time, arrived in Istanbul at 12:45 on flight TK2459 from Çukurova, which departed at 11:00. However, we were not allowed to board the 14:10 TK9 Istanbul–Los Angeles flight on the grounds that we were late for check-in. As soon as online c...
I am a Star Alliance member of Turkish Airlines Miles&Smiles and a very frequent flyer who was happily using the Turkish Airlines app. However, for some reason, my password was blocked, and despite following all the necessary steps, no action has been taken for over a week. I called customer service...
Turkish Airlines confiscated my flight miles, and I wasn’t able to book a ticket. I tried again this morning, but by then the ticket price had doubled, so I couldn’t buy it. It feels like they’re doing this on purpose and deliberately preventing me from using my miles. I’ve earned those miles throug...
We flew with Turkish Airlines on July 2, 2025, from Istanbul (IST) to New York (JFK). Upon arrival, we realized that our Prego Lotus baby stroller had gone missing. It has now been 22 days, and the stroller still has not been located. I filed a lost item claim under reference number 2025142156, and...
On July 15, 2025, I attempted to purchase a flight ticket from Adnan Menderes Airport to Juba Airport (for travel on August 8, 2025) using both the Turkish Airlines website and mobile app. The listed price was ₺20,666 on both platforms, but every attempt to complete the transaction was blocked by an...
I've been trying to make changes to my international flight with Turkish Airlines, but their website and mobile app continue to malfunction. Every attempt to update my booking online ends with error messages, making the process frustrating and time-consuming. Since the digital tools aren't functioni...
The flight from Istanbul to Adıyaman, which my wife and children boarded at 11:10 a.m., took off at noon, a full hour late. The plane was constantly shaking in the air, and my two daughters were in a panic. The pilot couldn't land the plane at the airport for three hours, repeatedly touching down on...
I had a flight with Turkish Airlines (THY) on July 19, 2024, but faced a shocking and deeply upsetting experience. On the way to the airport, I either lost my wallet or it was stolen. Inside were several documents, including my 18-month-old baby’s ID. Fortunately, my spouse and I still had our IDs w...
Today, my wife, children, and I were supposed to fly from Istanbul Airport to Ordu at 08:05 with Turkish Airlines. We arrived at the airport at 07:00. Although there were available check-in counters, we were directed to the family check-in area since we were traveling as a family. It was crowded, an...
I purchased a ticket with Turkish Airlines for the Ankara–Hurghada flight on July 27 (via Istanbul), which includes only cabin baggage. Since we are traveling as a group of seven and need to bring items such as sunscreen, perfume, etc., that cannot be limited to under 100 ml, we decided to purchase ...
I checked in for my Turkish Airlines flight to Kars almost two hours early and handed over my luggage. At the airport, the departure gate changed three times, and while I was waiting at the second gate, I ended up missing my flight at the last moment. I went to the help desk to ask what could be don...
On July 9, 2025, I had a Turkish Airlines flight, VF3008, with ticket number 2042422552116, departing from Rome Fiumicino Airport with a connection in Istanbul and final destination Ankara. In Rome, I handed over my checked luggage and continued with only my carry-on. Upon arriving in Istanbul, I ch...
When I requested a cancellation of my Miami-Istanbul return ticket, which I had purchased with a significant difference and a full refund, due to a change of plans, they told me they could refund half the price. I explained my situation clearly and expected a fair resolution in line with the origina...
During my Bangkok–Paris flight with a layover in Istanbul on June 21st, I received my large suitcase with a broken wheel. Since no replacement was offered at the airport, I experienced significant inconvenience during my planned trip to Italy afterwards. The compensation amount proposed by Turkish A...
Turkish Airlines Damaged My Luggage and Offered a Ridiculously Low Compensation! On June 30, 2025, I flew with Turkish Airlines on flights TK353 (Astana–Istanbul) and TK2814 (Istanbul–Samsun). Two of my luggage items – one Samsonite large-size suitcase and one Herschel hard-shell cabin-size suitcase...
I left my small aqua-colored trolley carry-on suitcase in the departures area, specifically in the toilet near Gate C3, from which I flew (Gate 3). The suitcase is very distinctive and has a smart tag, though unfortunately it's linked to a stolen phone. It has my name, Louise L***, along with an add...
My father lost his passport after going through passport control, and the reason behind it was a last-minute gate change for the flight. Later, I learned that this was done to make space for Jewish passengers arriving from other countries who required an emergency landing. I can’t prove it, but I’m ...
We took a transfer flight from Istanbul to Izmir from Turkish Airlines. It took off from Izmir with a 50-minute delay. When we landed in Istanbul, 3 adults ran with our children in our arms and caught the New York flight just as the door was closing. The New York flight was also 1 hour late. We land...
On Sunday, June 15th, during Turkish Airlines flight TK 180 from Los Angeles to Istanbul, I was disappointed to find that meal options had run out. When the meal service reached me and I made my selection from the offered choices, I was told that it was no longer available — and was instead offered ...
On my Turkish Airlines flight from Dalaman to Sivas with a layover in Istanbul, I missed my flight to Sivas because my plane landed late in Istanbul. We were supposed to attend our sibling's wedding, and since there were no other flights to Sivas on the same day, we changed our tickets to a flight t...
On 15.06.2025, I purchased a ticket for the 08:15 Astana–Antalya flight from Turkish Airlines, but when I arrived at the airport, I found out that my ticket had been canceled. No prior notice, message, or email was sent to inform me of the cancellation. I had to buy a new ticket for ₺14,000 and ende...
Turkish Airlines was founded in 1933, with its first flight from Ankara to Istanbul taking off in 1934. From these humble beginnings, Turkish Airlines has grown into one of the world's largest airlines, with a fleet of over 350 aircraft and a network of more than 300 destinations across 126 countries. Turkish Airlines is renowned for pioneering the airline industry, focusing on safety, comfort, and customer satisfaction. Turkish Airlines has won numerous awards and accolades, including "Best Airline in Europe" by Skytrax six years in a row. For three consecutive years, Turkish Airlines has also been recognized for its excellent catering, named "Best Business Class Catering" by Skytrax. In addition to these awards, Turkish Airlines has been recognized for its sustainability and social responsibility commitment.