On November 23, I canceled my Cape Town tour reservation through GetYourGuide on the same day I made it, exercising my right to cancel as stated in the terms and conditions. According to the cancellation policy, the refund was supposed to be processed within 3–5 days.
Although my reservation number is GYG997BFKN95, a significant amount of time has passed and no refund has been credited to my card. I have also not received any clear information about the status of the refund. Despite contacting customer service, I did not receive a clear or detailed explanation regarding where the payment stands or what stage the process is in.
I request that the full amount I paid for this tour be refunded to me as soon as possible and that I be provided with a clear, written update regarding the refund process.
I booked a ticket on GetYourGuide’s website, not through the app. The payment was successfully deducted from my credit card, but I never received a reservation number—not by email, not by phone. Where is my ticket? I paid for a service but received nothing in return, and to make things worse, I can...
I purchased an activity on the GetYourGuide website under reservation number gyg2raa7bq5b, and I made the payment using my Yapı Kredi credit card. The activity was clearly marked as cancelable until the day of the event. I have also attached the payment receipt. I canceled the activity because I dec...
On October 15, I purchased tickets for a Lake Fuji tour through GetYourGuide, paying $100 USD by credit card. On October 16, the actual tour date, our tour was canceled at the last minute with no prior notice, based on the excuse that there were no available spots. Because of this sudden cancellatio...
On December 15, while attempting to purchase a tour in Baku through GetYourGuide, the system gave an error at the payment stage and my reservation was not created. Despite this, $89 was charged to my debit card. After the transaction, I received an email stating that the payment could not be process...
Today, between 10:00 and 11:00, I purchased a ticket for the Accademia Gallery through GetYourGuide. My payment of 165.67 PLN was completed successfully, and I have the payment slip showing the date, time, merchant number, and transaction reference. However, my reservation never appeared in the sys...
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