Today, my wife, children, and I were supposed to fly from Istanbul Airport to Ordu at 08:05 with Turkish Airlines. We arrived at the airport at 07:00. Although there were available check-in counters, we were directed to the family check-in area since we were traveling as a family. It was crowded, and by the time it was our turn, it was around 07:20–07:25. They told us we were late and refused to let us board. Even though there was still more than half an hour until departure, they didn’t allow us on the plane. One of the staff even told me there were no seats left. How is that possible? Did they say, “Well, there’s still half an hour and some passengers haven’t arrived yet, let’s sell the seat to someone else so it doesn’t go empty”? We were told that to take a flight two days later, we would have to pay an additional ₺9,000. When I asked for a refund instead, they said I’d get only ₺140 back—and I’d have to collect it from a travel agency.
I had a ticket for the 07:40 Antalya/Istanbul flight with Turkish Airlines. At around 07:00, I was informed that I could not proceed with check-in and would not be allowed to board the flight, and that I needed to purchase another ticket. Despite explaining that I frequently fly and have never encou...
Despite arriving at the airport an hour before departure, we were unable to check in with Turkish Airlines and were denied boarding. I tried to check in online while on the way, but the website was not working. Upon arrival at Istanbul Airport, we received no assistance and were repeatedly redirecte...
Hello, I experienced an issue with my Turkish Airlines flight (PNR VQ74YV) on 05/01/2024 at 13:30 from Istanbul Airport to Agri Airport. Despite completing check-in at 13:00 for 2 adults, 2 children, and 1 infant, we were denied boarding because we were 3 minutes late. When we arrived at the gate at...
I purchased tickets from Turkish Airlines for myself and my brother. We were informed that the flight was overbooked and there were no seats available, so we were not given tickets. At the last minute, I was given a ticket, but my brother was not. When I reached the gate, the staff member allowed th...
Hello, we had a flight with Turkish Airlines on September 3rd at 08:00 AM from Istanbul Airport to Izmir Adnan Menderes Airport. Despite arriving half an hour before the flight and completing the check-in process, we were informed by the staff that the baggage check-in was closed and our flight was ...
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