A relative of mine, visiting Turkey from abroad for the first time, arrived in Istanbul at 12:45 on flight TK2459 from Çukurova, which departed at 11:00. However, we were not allowed to board the 14:10 TK9 Istanbul–Los Angeles flight on the grounds that we were late for check-in. As soon as online check-in opened, we tried multiple times via the app, but the system kept giving errors and we could not complete the process. Since we had purchased the TK2459 ticket weeks in advance, we had no option to change it or buy a new ticket. After being denied boarding, our request to transfer to the next flight or purchase a discounted ticket was also refused. Furthermore, when we applied for a refund for the missed flight, no assistance was provided. We paid approximately $2,600–$2,700 for two people, yet our grievance was not addressed and we were offered very high prices for new tickets. When we contacted Turkish Airlines customer service, we were only told to submit feedback, with no solution provided. Despite holding standard economy class tickets, we received no support. I request that our grievance be resolved by either issuing a new ticket or refunding the cost of the new ticket we are forced to purchase.
On Saturday, September 27th, I checked in at the airport at 3:00 PM for my Istanbul-Kahramanmaraş flight at 5:45 PM and received my boarding pass. The gate was announced at 4:20 PM, and despite arriving at the gate at 5:23 PM, I received no assistance whatsoever, and was denied boarding. I could see...
Our complaint to Turkish Airlines is as follows: On January 21, 2024, our flight TK2429 from Antalya to Istanbul did not depart on time, causing us to miss our connecting flights TK179 (IST-LAX) and AS708 (LAX-LAS). We approached the Turkish Airlines office at Istanbul Airport, but they informed us...
Despite arriving at the airport an hour before departure, we were unable to check in with Turkish Airlines and were denied boarding. I tried to check in online while on the way, but the website was not working. Upon arrival at Istanbul Airport, we received no assistance and were repeatedly redirecte...
Dear Turkish Airlines, I hope this message finds you well. I am writing to express my disappointment and frustration regarding the recent events surrounding my flight, TK006, scheduled for December 11 at 8:30 CST, from O'Hare International Airport (ORD) to Istanbul Airport (IST). Upon arriving at th...
I had a ticket for the 07:40 Antalya/Istanbul flight with Turkish Airlines. At around 07:00, I was informed that I could not proceed with check-in and would not be allowed to board the flight, and that I needed to purchase another ticket. Despite explaining that I frequently fly and have never encou...
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