For about a month, I have been trying to purchase tickets and make a reservation for the Van Gogh Museum through GetYourGuide, but I have been unable to complete the transaction. At the payment stage, I consistently receive an error message that says, “Sorry, something went wrong.”
During this time, I have tried multiple credit and debit cards from different banks and checked my balances and card limits, but I still cannot complete the payment through the system. I contacted GetYourGuide several times via email, and they only suggested trying a different card and checking my balance. However, these suggestions did not resolve the issue.
Since the Van Gogh Museum’s official booking and payment channel directs users to GetYourGuide, I am required to purchase my ticket through this platform. However, due to this ongoing system error, I am unable to make a reservation or buy a ticket. I request that GetYourGuide thoroughly investigate this technical issue, fix the payment error, and ensure that my reservation can be successfully completed.
I have tried multiple times to purchase a museum entry ticket through GetYourGuide, but I keep encountering the same payment error. No matter how many times I attempt the transaction, it simply won’t go through. I have tested different variations—using Latin characters, removing Turkish characters,...
On December 15, while attempting to purchase a tour in Baku through GetYourGuide, the system gave an error at the payment stage and my reservation was not created. Despite this, $89 was charged to my debit card. After the transaction, I received an email stating that the payment could not be process...
Today, between 10:00 and 11:00, I purchased a ticket for the Accademia Gallery through GetYourGuide. My payment of 165.67 PLN was completed successfully, and I have the payment slip showing the date, time, merchant number, and transaction reference. However, my reservation never appeared in the sys...
I purchased two online tickets through GetYourGuide for the Van Gogh Digital Experience Museum to visit on Sunday, February 1. I paid a total of $46. However, when we arrived at the museum box office, we were informed that the ticket price for Turkish citizens was $6 per person, meaning the same two...
I purchased two online tickets through GetYourGuide for the Van Gogh Digital Experience Museum for a visit on Sunday, February 1. I paid a total of $46. However, when we arrived at the museum box office, we were informed that the ticket price for Turkish citizens was $6 per person, meaning the same ...
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