I am a Star Alliance member of Turkish Airlines Miles&Smiles and a very frequent flyer who was happily using the Turkish Airlines app. However, for some reason, my password was blocked, and despite following all the necessary steps, no action has been taken for over a week. I called customer service multiple times, but each time I was told to wait without any clear explanation or timeline. I even tried reinstalling the app and resetting my password again, but nothing worked. This has become extremely frustrating. I am genuinely ashamed that a system associated with "the best airline" is failing to resolve such a simple issue and showing no ability to provide a basic level of service.
I became a Turkish Airlines Miles&Smiles member, but despite my phone number being correct, I keep receiving an error when trying to log in. It’s been nearly 2 months, and I still can’t access my account. I’ve sent multiple emails to resolve this, but haven’t received any helpful response. I kindly...
I have been a member of the Turkish Airlines Miles & Smiles program for approximately 15 years. In May 2023, when I tried to log into my account, I received a notification that my membership had been canceled. When I tried the 'forgot password' link, I received a warning that my membership was tempo...
My membership with Turkish Airlines’ shop and smiles program has been terminated out of the blue, and I'm not sure why. I've reached out to them multiple times by phone and email in the past two weeks but have yet to receive a response. As such, I have been unable to use my miles or retrieve those I...
My membership with Turkish Airlines’ shop and smiles program has been terminated out of the blue, and I'm not sure why. I've reached out to them multiple times by phone and email in the past three weeks but have yet to receive a response. As such, I have been unable to use my miles or retrieve those...
My Turkish Airlines Miles&Smiles account was hacked on March 6, 2025, and my phone number was changed without my permission! Someone accessed my account, changed my contact information, and stole all my hard-earned miles. When I contacted Turkish Airlines customer support, all they did was tell me t...
Comments