I've been trying to make changes to my international flight with Turkish Airlines, but their website and mobile app continue to malfunction. Every attempt to update my booking online ends with error messages, making the process frustrating and time-consuming. Since the digital tools aren't functioning, I’m forced to call customer service to make the changes. But instead of recognizing the inconvenience, Turkish Airlines adds an extra fee for handling the request over the phone. This doesn’t feel right—why should customers be charged more simply because the airline’s system isn’t working? I’m asking Turkish Airlines to please fix this issue as soon as possible so I can update my flight without further delay. It’s not fair for passengers to be charged extra when we’re only trying to work around a system that doesn’t function properly. I’d appreciate a timely solution.
I'm frustrated with Turkish Airlines because their website and mobile app constantly fail when I try to change my international flight ticket. This issue isn't new—I've encountered the same problem in previous years. Every attempt results in error messages, leaving me with no choice but to contact t...
I purchased my international flight tickets (Nuremberg-Istanbul) from the Turkish Airlines website on 22.03.2024 with the 'free change' option. However, since 22.04.2024, I have been trying to change the date of my ticket both online and through the mobile app, but I constantly receive a system erro...
I specifically purchased my Turkish Airlines Istanbul-Hannover flight for September 11th with the option to change the flight date without extra fees. Now, I need to move the flight to September 9th, but I am unable to do so either online or through the app. When I called the customer service center...
I purchased a ticket from Turkish Airlines and need to make a change, but I am unable to reach customer service. I have tried multiple times, but there is no response. I also attempted to modify my ticket through the Turkish Airlines app, but I keep getting error messages. The system does not allow...
My complaint is about Turkish Airlines (THY). Yesterday, I spent approximately three hours trying to book a flight from Izmir to Istanbul. Initially, I downloaded the THY mobile app to purchase a ticket for the Friday 20:15 flight, but I was unsuccessful. I then tried through AnadoluJet but faced th...
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