On Sunday, June 15th, during Turkish Airlines flight TK 180 from Los Angeles to Istanbul, I was disappointed to find that meal options had run out. When the meal service reached me and I made my selection from the offered choices, I was told that it was no longer available — and was instead offered pasta, with a lighthearted suggestion: ‘We can even give you two!’ The issue here is not the pasta itself, but the lack of service that fails to meet the standards expected — and paid for. After submitting my complaint to the airline, I did not receive any response — not even an attempt to get in touch. Unfortunately, this lack of communication only adds to the disappointment. A company that presents itself as premium should at least show the courtesy of acknowledging customer feedback.
Dear Officials, I would like to share a few issues I experienced during my flight with Turkish Airlines TK2243. Although our flight was scheduled to depart at 20:15, we were informed that it was delayed until 23:00. During this delay, I communicated our hunger and the high prices at the airport to ...
I recently encountered a perplexing issue with Turkish Airlines, a proud member of Star Alliance. Despite flying with a fellow Star Alliance member, Singapore Airlines, my hard-earned miles remain elusive. The hefty sum I paid for this China-bound flight has left me feeling deceived and frustrated. ...
On my Turkish Airlines flight from Bali to Istanbul, departing on September 11 and returning on September 17, I experienced a serious issue regarding my dietary restrictions. Despite notifying the airline two weeks in advance about my lactose intolerance, I was served a meal containing lactose. Afte...
I'm very upset with how Turkish Airlines treats its customers. After letting them know with report number TK-9242754, I told them more than once how important my problem was. Their employees told me that an urgent code had been put in and that I would hear back within the day. But, to my surprise, t...
I purchased a connecting flight from Turkish Airlines for my Antalya-Bangkok trip. My flight from Antalya to Istanbul was delayed by 1.30 hours. When I requested my flight tickets in Antalya, they did not provide my Istanbul-Bangkok ticket, stating it was a standby flight. They told me my seat would...
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