On May 7, I went on an umrah trip with a group organized by the Turkish Directorate of Religious Affairs. When I landed in Medina, I found that my suitcase was broken. I went to the baggage office at Medina Airport, and the staff there had me file a claim online with Turkish Airlines’ baggage services. We submitted all the necessary information together, including photos of the damaged suitcase, and the application was accepted. However, on May 19, when I arrived in Ankara via a connecting flight from Mecca through Istanbul, my suitcase came out of the baggage claim completely shattered. I immediately went to Turkish Airlines’ lost baggage office. They saw the condition of my suitcase, yet still sent me home with it. Their justification was that since I had already filed a claim earlier, it was now under review by the billing department, and nothing else could be done. Despite insisting that I couldn’t travel with a suitcase in that condition and asking to file a new report, the staff member said, “That’s the procedure,” and sent me away. Later, I found out my initial claim was rejected because no report was filled out at the airport. When I called again, someone from the lost baggage department told me to reapply using the same reference number. I did so and included updated photos of the destroyed suitcase, but the claim was again rejected for the same reason. I am filing a complaint against both the Turkish Directorate of Religious Affairs for abandoning me to deal with this alone—because the group leader said he didn’t speak the language—and Turkish Airlines for failing to help me, hiding behind procedures, and leaving me to suffer with no support. Since May 19, I’ve been trying to recover my shattered suitcase. It’s as if I entered the baggage hold myself and destroyed it. It’s unbelievable—you can clearly see the state it’s in. They sent me home like that. I do not forgive them, and I will pursue this matter through every official channel to seek justice.
Turkish Airlines delivered my broken suitcase to me on my flight from DLM to IST and NKT on July 1. The flight went from DLM to IST and then to NKT. It took me an hour after landing to notice the damage while resting at the airport, and I immediately reported it to the appropriate personnel after no...
My luggage was delivered broken. I took the connecting flight Nuremberg-Istanbul-Adana with Turkish Airlines. During a long journey that ended at night, I realized that my luggage was broken. I followed the steps specified on the THY website and reported the situation to the relevant unit. After the...
On my March 31 Turkish Airlines flight from NYC to Istanbul, both of my hard-shell suitcases were damaged and rendered unusable. One was visibly broken at the airport, so I filed a report there; the other had internal damage that I only discovered after arriving home, prompting a second report. With...
On July 9, I traveled from Mardin to Istanbul on the 11:45 flight with Turkish Airlines. Thankfully, we arrived safely without any issues. While waiting for our luggage, I noticed that my suitcase was broken. I immediately went to the damaged baggage section. They inspected it and created a report, ...
Turkish Airlines mishandled our luggage, rendering it completely unusable. Regrettably, we are now faced with a lack of response to our claim. On September 4th, we were dismayed to discover our luggage with a broken leg, a damage so severe that it was irreparable. In an effort to seek justice, we pr...
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