Trip.com customer service

106 complaints

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Trip.com Refuses to Transfer Paid Seats After Wizz Air Flight Delay

24

I purchased a ticket through Trip.com for my April 4 Wizz Air flight from Budapest to Istanbul and also paid an addition...

Trip.com Customer Service Unreachable While Flight Status Remains Unclear

31

I purchased a ticket through Trip.com for the AJet flight VF1988 from London Stansted to Istanbul Sabiha Gökçen on March...

Trip.com Customer Service Unreachable After Boarding Denial

34

I am experiencing a serious issue regarding my Saudia Airlines flight ticket purchased through Trip.com. On March 27, 20...

Wizz Air Flight Change Leads to Incomplete Refund on Trip.com

15

I purchased a Wizz Air flight ticket from Budapest to Istanbul for March 21, 2026 through Trip.com. Later, I received a ...

Trip.com Refuses Cash Refund and Offers Voucher After Safety Cancellation

44

I had to cancel my flight reservation from Istanbul to Dubai, which I purchased through Trip.com, due to security concer...

Trip.com Rebooking Costs Higher Than Direct Airline Tickets

16

I purchased a flight ticket for two people through Trip.com for the Bogotá–São Paulo–Casablanca–Yaoundé route on March 2...

Trip.com Fails to Issue Promised Refund After Flight Cancellation

20

We purchased tickets for two people through Trip.com for the Air Arabia flights G9715 and connecting G9321 on March 9, 2...

Trip.com Customer Service Delays Refund Despite Eligibility

16

The Düsseldorf–Istanbul Sabiha Gökçen flight (AJet) scheduled for April 5 at 1:10 PM, which we purchased through Trip.co...

Trip.com Car Rental Forced Me to Buy $543 Extra Insurance

57

On February 9, 2026, I rented a car for 38 days through Trip.com from Circular Car’s Istanbul Sabiha Gökçen branch. I wa...

Trip.com Sold Meal-Included Ticket but Airline Did Not Serve Food

49

I purchased a ticket through Trip.com for an Indigo Airlines flight on February 1, 2026, on the Phuket–Mumbai–Istanbul r...

Trip.com Refuses $494 Flight Refund Despite 5 Days Before Departure

64

On January 19, I purchased a flight ticket through Trip.com from Izmir to Mactan–Cebu International Airport via Kuala Lu...

Trip.com Withholds Refund After Airline Cancels £415 Flight

48

I purchased airline tickets through Trip.com in the name of M****** K****, paying a total of £415 by credit card. Howeve...

Trip.com Fails to Provide Corporate Invoice for $265 Hilton Stay

54

On December 25, 2025, I made a hotel reservation through Trip.com for a stay at the Istanbul Hilton Kozyatağı Hotel from...

Canceled New York–Toronto Flight, Trip.com Refund Still Missing

44

I purchased a ticket through Trip.com for the December 29, 2025 New York–Toronto flight under reservation number 1638314...

Trip.com Credit Card Refund Still Pending After Hotel Cancellation

47

On December 9, 2025, I made a reservation through Trip.com for a stay at the Hampton by Hilton in Samsun, with check-in ...

Trip.com Won’t Refund Hotel Cancellation Despite Lack of Clear Policy

December 10, 2025 8:29 PM56

I purchased a stay at the Hermitage Hotel Prague in Prague for December 21–25, 2025 through Trip.com with reservation nu...

Trip.com Forced Me to Pay Extra to Change Flight Date After Same-Day Request

December 9, 2025 6:41 PM65

On December 8, 2025 at 10:23 p.m., I purchased a ticket through trip.com for a Bali–Phuket flight on January 23, 2026, a...

Trip.com Tried to Access My Booking Without Authorization

December 4, 2025 5:13 PM59

Regarding the airline ticket I purchased through Trip.com on December 3, 2025, I experienced a process that raised serio...

Trip.com Failed to Issue My Hotel Booking Invoice Despite Repeated Requests

November 27, 2025 11:10 AM57

I purchased a hotel accommodation through Trip.com, and my reservation was created under the number 1638315523090173. Wh...

rip.com Took Payment but Didn’t Issue My Kuala Lumpur–Siem Reap Ticket

November 26, 2025 8:16 PM52

Today, I purchased a plane ticket on Trip.com for my friend on the Kuala Lumpur (KUL) – Siem Reap (REP) route. Even thou...

Trip.com Refused Full Refund After Visa Denied for Malta Flight

October 22, 2025 10:18 PM50

For our round-trip flight to Malta (October 27–30, 2025), my spouse and I purchased two adult tickets via Trip.com, payi...