Bershka Refund Still Missing 27 Days After Return

I sent the products from my Bershka order number 40305138167 back via Aras Kargo on August 22 in order to return them. It has now been 27 days since I shipped the return, but my $48 refund still has not been issued.

Under Turkey’s Distance Contracts Regulation, I fulfilled my responsibility as the consumer when I handed the package over to the courier. I would especially like to point out that any delay at Bershka’s warehouse should not be passed on to the consumer and that the statutory 14-day refund period has already been exceeded by a significant amount. I previously contacted your customer service about this issue, but I received a negative response and the problem remains unresolved.

I request that my refund be credited to my account without any additional conditions and without further delay. Otherwise, I would like to inform you that I will file a complaint with the Consumer Arbitration Committee, together with the shipping receipt and other relevant documents.