Bershka Package Shows Delivered Despite No Delivery

I placed an order from Bershka on September 9, 2026, and selected the “Bir Günde Kargo” same-day delivery service for Istanbul. However, as of today, my package still has not arrived. Although the tracking page shows that my shipment was marked as “delivered” on September 10, 2026, no delivery was actually made to my address.

The delivery address is my home address, and I was at home that day, but I received no phone call and no courier came to my door. I contacted the courier company several times to find out what happened, but each time I was kept on hold for approximately 30 minutes. During my call today, I was told that the process had been delayed and that I should contact Bershka so that I could receive a refund. However, I have now been left without both my order and my money, and the “Bir Günde Kargo” delivery service was not provided at all.

I request that Bershka investigate who, where, and how my package was supposedly delivered, correct the inaccurate “delivered” status in the tracking system, and urgently take the necessary steps to ensure that I receive either my order or a full refund without further delay.