I am experiencing a serious issue regarding my Saudia Airlines flight ticket purchased through Trip.com. On March 27, 2026, I was denied boarding for my flight departing from Istanbul Airport (reservation number 100332193524) because I did not have a form required by the Manila government. However, Trip.com never provided any notification about this requirement—no email, no SMS, and no in-app alert.
Since no guidance or warning was given regarding the required documents, I believe this situation is entirely due to Trip.com’s failure to inform me. As a result, I missed my flight and incurred additional expenses. Despite this, I have also had significant difficulty reaching Trip.com customer service. I have not been able to get results through live chat, and I cannot connect to a representative by phone.
I request that my losses caused by this lack of information be compensated, including a full refund of my ticket and reimbursement of the additional expenses I incurred. I also ask for a clear and prompt written response regarding this matter.
On February 9, 2026, I purchased a one-way Royal Jordanian Airlines ticket from Istanbul to Bangkok via Amman through Trip.com. My itinerary was Istanbul–Amman on March 6, 2026 at 22:10, arriving in Amman on March 7, 2026 at 00:50, followed by a connecting flight from Amman to Bangkok on March 7, 20...
On July 8, 2025, I was attempting to check in for my connecting flight from Tokyo to Istanbul when I was shocked to discover that Trip.com had canceled my ticket without informing me. I was left stranded at the airport, with no prior email, message, or app notification about the cancellation. This ...
On February 9, 2026, I purchased a round-trip flight ticket through Trip.com with Royal Jordanian Airlines, departing from Istanbul on March 6, 2026 at 10:10 PM, arriving in Amman on March 7, 2026 at 12:50 AM, and continuing from Amman to Bangkok on March 7, 2026 at 3:35 AM, for a total cost of appr...
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My Istanbul–Tokyo flight NH220, scheduled for February 4, 2026 at 6:25 PM, was canceled due to an aircraft malfunction. After the cancellation, the airline informed me that there were no available seats on other flights the following day and that they would not be able to rebook me. As a result, I a...
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