Trip.com Customer Service Unreachable After Boarding Denial
I am experiencing a serious issue regarding my Saudia Airlines flight ticket purchased through Trip.com. On March 27, 2026, I was denied boarding for my flight departing from Istanbul Airport (reservation number 100332193524) because I did not have a form required by the Manila government. However, Trip.com never provided any notification about this requirement—no email, no SMS, and no in-app alert.
Since no guidance or warning was given regarding the required documents, I believe this situation is entirely due to Trip.com’s failure to inform me. As a result, I missed my flight and incurred additional expenses. Despite this, I have also had significant difficulty reaching Trip.com customer service. I have not been able to get results through live chat, and I cannot connect to a representative by phone.
I request that my losses caused by this lack of information be compensated, including a full refund of my ticket and reimbursement of the additional expenses I incurred. I also ask for a clear and prompt written response regarding this matter.
I was not allowed onto the flight on March 27, 2026, because the form required by the Manila government was missing, regarding my Saudia Airlines ticket purchased through Trip.com. Trip.com gave me no email, SMS, or in‑app notification. My cancellation request was denied and my ticket did not respond, so I am requesting a refund. I am also experiencing serious difficulty reaching Trip.com customer service.
