Trip.com customer service

102 complaints

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Trip.com Shows $0 Refund Even Though AJet Confirmed I Can Get $82

17

I purchased a non-refundable Basic fare ticket through Trip.com for an AJet flight from Stuttgart to Istanbul on Septemb...

Trip.com Charged More Than the Price Displayed During Checkout

14

On June 8, 2026, at approximately 9:20 p.m., I purchased round-trip SunExpress airline tickets through Trip.com for trav...

Trip.com Approved My Refund but the Money Never Reached My Account

20

I canceled my round-trip airline ticket that I had purchased through Trip.com. My cancellation request was approved by T...

Trip.com Failed to Disclose Critical Baggage Rules Before My Flight

10

Trip.com has been a complete disappointment, and I will never use this platform again. I have traveled to nearly 20 coun...

Trip.com Took My Change Fee but Never Updated My Flight

8

I experienced a serious issue with a flight ticket I purchased through Trip.com. Due to a health-related situation, I ne...

Trip.com Still Has Not Refunded My Flight Change Payment

19

Through Trip.com, I purchased airline tickets with departure on July 22 and return on August 23. Later, because the peop...

Trip.com Did Not Refund My Canceled Uzbekistan Flight Ticket

18

Through the Trip.com application, I purchased a one-way flight ticket for January 6 from Istanbul to Uzbekistan with a c...

Trip.com Refused Refund After Canceling My Direct Frontier Airlines Flight

22

Through Trip.com, I purchased a one-way ticket for a Frontier Airlines flight scheduled for Saturday, June 20 at 11:34 a...

Trip.com Charged More Than The Price Shown During Ticket Purchase

21

I purchased round-trip airline tickets for the Istanbul–Tokyo route through Trip.com. During the purchase process, the ...

Trip.com Coupon Cannot Be Used After Royal Jordanian Flight Cancellation

14

The tickets I purchased through Trip.com for my April 11 Istanbul–Bangkok flight were canceled by Royal Jordanian, and a...

Trip.com Refused Full Refund After Misleading Customer Support Guidance

18

I am experiencing serious financial and emotional damages because of inconsistent and misleading information provided by...

Trip.com Increased Flight Prices Repeatedly During Booking Attempt

18

While searching for a Rotterdam–Istanbul flight on Trip.com for July 17, 2026, I experienced serious frustration and inc...

Trip.com Refused To Change My Hotel Reservation Dates In Brussels

16

When I realized that I had accidentally booked my B&B Hotel Brussels reservation on the wrong dates through Trip.com, I ...

Trip.com Did Not Refund My Wizz Air Ticket Despite Medical Documents

18

Through Trip.com, I purchased tickets for a Wizz Air flight to the United Kingdom covering the dates March 14–21, 2026. ...

Trip.com Canceled My Kuwait Airways Flight One Day Before Departure

16

On December 30, 2025, I purchased a Kuwait Airways ticket through Trip.com for a round-trip flight between Istanbul Sabi...

Trip.com Did Not Fully Honor Free Flight Change Rights

14

Through Trip.com, I purchased a multi-city flight itinerary for two people consisting of the following routes: Ankara–Ba...

Trip.com Canceled My Original Flight Instead Of Updating My Reservation

17

I made a reservation through Trip.com for Azerbaijan Airlines flights with departure from Ankara to Baku on May 8 at 10:...

Trip.com Only Sent Automated Replies During My Refund Request

18

On the evening of April 14, between approximately 8:00 p.m. and 9:00 p.m., I purchased a flight ticket to Phuket, Thaila...

Trip.com Refuses Refund Despite Safety Concerns Over Jordan Layover

24

On February 9, 2026, I purchased a round-trip flight ticket through Trip.com with Royal Jordanian Airlines, departing fr...

Trip.com Refuses to Transfer Paid Seats After Wizz Air Flight Delay

23

I purchased a ticket through Trip.com for my April 4 Wizz Air flight from Budapest to Istanbul and also paid an addition...

Trip.com Customer Service Unreachable While Flight Status Remains Unclear

23

I purchased a ticket through Trip.com for the AJet flight VF1988 from London Stansted to Istanbul Sabiha Gökçen on March...

Trip.com Customer Service Unreachable After Boarding Denial

22

I am experiencing a serious issue regarding my Saudia Airlines flight ticket purchased through Trip.com. On March 27, 20...

Wizz Air Flight Change Leads to Incomplete Refund on Trip.com

14

I purchased a Wizz Air flight ticket from Budapest to Istanbul for March 21, 2026 through Trip.com. Later, I received a ...