Trip.com customer service

102 complaints

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Trip.com Shows $0 Refund Even Though AJet Confirmed I Can Get $82

June 12 11:58 AM

I purchased a non-refundable Basic fare ticket through Trip.com for an AJet flight from Stuttgart to Istanbul on Septemb...

Trip.com Charged More Than the Price Displayed During Checkout

June 10 4:50 PM

On June 8, 2026, at approximately 9:20 p.m., I purchased round-trip SunExpress airline tickets through Trip.com for trav...

Trip.com Approved My Refund but the Money Never Reached My Account

June 7 10:32 PM

I canceled my round-trip airline ticket that I had purchased through Trip.com. My cancellation request was approved by T...

Trip.com Failed to Disclose Critical Baggage Rules Before My Flight

June 5 11:31 AM

Trip.com has been a complete disappointment, and I will never use this platform again. I have traveled to nearly 20 coun...

Trip.com Took My Change Fee but Never Updated My Flight

May 24 10:05 AM

I experienced a serious issue with a flight ticket I purchased through Trip.com. Due to a health-related situation, I ne...

1

Trip.com Still Has Not Refunded My Flight Change Payment

May 18 2:59 PM9

Through Trip.com, I purchased airline tickets with departure on July 22 and return on August 23. Later, because the peop...

1

Trip.com Did Not Refund My Canceled Uzbekistan Flight Ticket

May 12 7:54 PM13

Through the Trip.com application, I purchased a one-way flight ticket for January 6 from Istanbul to Uzbekistan with a c...

1

Trip.com Refused Refund After Canceling My Direct Frontier Airlines Flight

May 12 1:09 AM18

Through Trip.com, I purchased a one-way ticket for a Frontier Airlines flight scheduled for Saturday, June 20 at 11:34 a...

Trip.com Charged More Than The Price Shown During Ticket Purchase

May 4 11:47 AM14

I purchased round-trip airline tickets for the Istanbul–Tokyo route through Trip.com. During the purchase process, the ...

Trip.com Coupon Cannot Be Used After Royal Jordanian Flight Cancellation

April 30 7:25 PM10

The tickets I purchased through Trip.com for my April 11 Istanbul–Bangkok flight were canceled by Royal Jordanian, and a...

1

Trip.com Refused Full Refund After Misleading Customer Support Guidance

April 25 2:21 PM12

I am experiencing serious financial and emotional damages because of inconsistent and misleading information provided by...

Trip.com Increased Flight Prices Repeatedly During Booking Attempt

April 23 7:50 AM12

While searching for a Rotterdam–Istanbul flight on Trip.com for July 17, 2026, I experienced serious frustration and inc...

Trip.com Refused To Change My Hotel Reservation Dates In Brussels

April 22 1:34 PM9

When I realized that I had accidentally booked my B&B Hotel Brussels reservation on the wrong dates through Trip.com, I ...

Trip.com Did Not Refund My Wizz Air Ticket Despite Medical Documents

April 22 12:54 PM14

Through Trip.com, I purchased tickets for a Wizz Air flight to the United Kingdom covering the dates March 14–21, 2026. ...

Trip.com Canceled My Kuwait Airways Flight One Day Before Departure

April 20 7:50 PM12

On December 30, 2025, I purchased a Kuwait Airways ticket through Trip.com for a round-trip flight between Istanbul Sabi...

Trip.com Did Not Fully Honor Free Flight Change Rights

April 18 8:58 PM10

Through Trip.com, I purchased a multi-city flight itinerary for two people consisting of the following routes: Ankara–Ba...

Trip.com Canceled My Original Flight Instead Of Updating My Reservation

April 17 1:22 PM9

I made a reservation through Trip.com for Azerbaijan Airlines flights with departure from Ankara to Baku on May 8 at 10:...

Trip.com Only Sent Automated Replies During My Refund Request

April 15 7:39 AM11

On the evening of April 14, between approximately 8:00 p.m. and 9:00 p.m., I purchased a flight ticket to Phuket, Thaila...

1

Trip.com Refuses Refund Despite Safety Concerns Over Jordan Layover

March 30 1:57 PM22

On February 9, 2026, I purchased a round-trip flight ticket through Trip.com with Royal Jordanian Airlines, departing fr...

Trip.com Refuses to Transfer Paid Seats After Wizz Air Flight Delay

March 29 3:13 PM21

I purchased a ticket through Trip.com for my April 4 Wizz Air flight from Budapest to Istanbul and also paid an addition...

Trip.com Customer Service Unreachable While Flight Status Remains Unclear

March 27 9:50 PM20

I purchased a ticket through Trip.com for the AJet flight VF1988 from London Stansted to Istanbul Sabiha Gökçen on March...

Trip.com Customer Service Unreachable After Boarding Denial

March 27 6:29 PM18

I am experiencing a serious issue regarding my Saudia Airlines flight ticket purchased through Trip.com. On March 27, 20...

Wizz Air Flight Change Leads to Incomplete Refund on Trip.com

March 25 9:01 PM14

I purchased a Wizz Air flight ticket from Budapest to Istanbul for March 21, 2026 through Trip.com. Later, I received a ...