Trip.com customer service

On February 9, 2026, I purchased a round-trip flight ticket through Trip.com with Royal Jordanian Airlines, departing from Istanbul on March 6, 2026 at 10:10 PM, arriving in Amman on March 7, 2026 at 12:50 AM, and continuing from Amman to Bangkok on March 7, 2026 at 3:35 AM, for a total cost of appr...

I purchased a ticket through Trip.com for my April 4 Wizz Air flight from Budapest to Istanbul and also paid an additional fee for seat selection. My flight was delayed by approximately 3–4 hours by the airline, entirely outside of my control. After the delay, the first customer service representat...

I purchased a ticket through Trip.com for the AJet flight VF1988 from London Stansted to Istanbul Sabiha Gökçen on March 29, 2026 at 11:50 AM, departing from Oxford, UK. On March 26, 2026, I initiated a change request through the Trip.com app to modify the date and time of this flight, but despite t...

I am experiencing a serious issue regarding my Saudia Airlines flight ticket purchased through Trip.com. On March 27, 2026, I was denied boarding for my flight departing from Istanbul Airport (reservation number 100332193524) because I did not have a form required by the Manila government. However, ...

I purchased a Wizz Air flight ticket from Budapest to Istanbul for March 21, 2026 through Trip.com. Later, I received a notification that the flight time had been changed. Since this change disrupted my travel plans, I canceled the ticket for free through Trip.com. However, several days have passed ...

I had to cancel my flight reservation from Istanbul to Dubai, which I purchased through Trip.com, due to security concerns caused by the ongoing conflict in the region. My reservation number is 1638318859325952. After canceling, I requested a cash refund of my ticket, but I was only offered a vouch...

I purchased a flight ticket for two people through Trip.com for the Bogotá–São Paulo–Casablanca–Yaoundé route on March 25. The first flight in my reservation was operated by LATAM Airlines, and this flight was canceled, while the connecting flights with Royal Air Maroc were not canceled. When I tri...

We purchased tickets for two people through Trip.com for the Air Arabia flights G9715 and connecting G9321 on March 9, 2026, using a credit card. Due to issues with the flight route, we were advised to cancel our flight, and after speaking with customer service, we proceeded with the cancellation. D...

The Düsseldorf–Istanbul Sabiha Gökçen flight (AJet) scheduled for April 5 at 1:10 PM, which we purchased through Trip.com on March 9, was canceled by the airline without our involvement. Under civil aviation regulations, we are entitled to a full refund without any deductions in such cases. However,...

On February 9, 2026, I rented a car for 38 days through Trip.com from Circular Car’s Istanbul Sabiha Gökçen branch. I was supposed to pick up the vehicle at 10:00 AM, but I arrived at the company around 10:30 AM. Before I could take delivery of the car, I was forced to purchase additional insurance,...

I purchased a ticket through Trip.com for an Indigo Airlines flight on February 1, 2026, on the Phuket–Mumbai–Istanbul route, under PNR number P8EFKJ. The ticket was listed as economy class with meals included. However, during this long 18-hour journey, I was not served any meal at all. I noticed t...

On January 19, I purchased a flight ticket through Trip.com from Izmir to Mactan–Cebu International Airport via Kuala Lumpur, with the ticket issued under the customer’s responsibility. I paid a total of $494, and my reservation number is 1638318424255127. When I needed to cancel the trip, even tho...

I purchased airline tickets through Trip.com in the name of M****** K****, paying a total of £415 by credit card. However, the flight was canceled by the airline for reasons entirely beyond my control, and I was not offered any alternative flight on the same day. As a result, my planned trip did not...

On December 25, 2025, I made a hotel reservation through Trip.com for a stay at the Istanbul Hilton Kozyatağı Hotel from December 26 to December 28, 2025, in the amount of $265. At the time of booking, I specifically requested a corporate invoice to be issued in my company’s name. My reservation and...

I purchased a ticket through Trip.com for the December 29, 2025 New York–Toronto flight under reservation number 1638314906761560, paying a total of $233. Although the reservation appeared under Air Transat, the flight was to be operated by Porter. I received an email stating that the original fligh...

On December 9, 2025, I made a reservation through Trip.com for a stay at the Hampton by Hilton in Samsun, with check-in on December 18 and check-out on December 19, 2025. I paid a total of $132 by credit card. On December 11, 2025, I contacted Trip.com customer service and canceled my reservation. ...

I purchased a stay at the Hermitage Hotel Prague in Prague for December 21–25, 2025 through Trip.com with reservation number 1638316824110767. I paid $940 USD with my credit card for this reservation. Today, when I tried to cancel my reservation, I was told that not a single cent of the amount I pa...

On December 8, 2025 at 10:23 p.m., I purchased a ticket through trip.com for a Bali–Phuket flight on January 23, 2026, and I also paid an extra $65 USD for a 20 kg baggage allowance. Afterwards I realized I had the wrong travel date, and within 24 hours I contacted customer service to request that m...

Regarding the airline ticket I purchased through Trip.com on December 3, 2025, I experienced a process that raised serious concerns about both my contact information and security. Because the contact details on my ticket were entered incorrectly, I had to contact the airline directly to correct my o...

I purchased a hotel accommodation through Trip.com, and my reservation was created under the number 1638315523090173. While the reservation and payment were completed within a few minutes online, I quickly noticed that the same speed and care were not shown when it came to issuing an invoice. I req...

Today, I purchased a plane ticket on Trip.com for my friend on the Kuala Lumpur (KUL) – Siem Reap (REP) route. Even though the payment was successfully charged to my Garanti Bank credit card and currently appears as a pending transaction, there is no reservation information, ticket details, PNR, or ...

We purchased a ticket through Trip.com for the Brussels–Warsaw flight dated December 9, 2025. On November 22, 2025, we received an email stating that our reservation had been canceled. Because of this, we had to purchase a new ticket for the same route from a different website. However, the next da...

On October 24, around 9:00 p.m., I made a hotel reservation through Trip.com at the Ibis Styles Dubai Deira Hotel. However, since I was unable to contact the hotel, I decided to cancel my reservation within about an hour of booking — well within what should have been the free cancellation period. I...

For our round-trip flight to Malta (October 27–30, 2025), my spouse and I purchased two adult tickets via Trip.com, paying a total of approximately $680 (20,140 TL), including extra baggage allowance. However, when our visa applications were denied, I canceled the tickets on October 21. After the c...