I purchased a flight ticket for two people through Trip.com for the Bogotá–São Paulo–Casablanca–Yaoundé route on March 25. The first flight in my reservation was operated by LATAM Airlines, and this flight was canceled, while the connecting flights with Royal Air Maroc were not canceled.
When I tried to cancel the ticket, Trip.com either did not allow the cancellation or offered a refund with nearly a 90% deduction. When I attempted to make changes, the system showed a higher ticket price than what the airline itself offered for the same flight. Under the name of a “change,” they are asking me to make an additional payment—essentially purchasing a new ticket with a markup and presenting it as a modification. In other words, I am facing serious losses both in cancellation and in changes, as no reasonable or fair pricing is being offered.
Throughout this process, I have also been unable to reach Trip.com customer service, so I have not been able to resolve the issue, and my travel plan remains completely uncertain. Due to the canceled first flight and the excessive deductions and non-transparent pricing in the change/refund process, I am experiencing significant inconvenience.
I request that Trip.com either rebook my itinerary under reasonable conditions without excessive additional fees or provide a full refund with no deductions—or at least a minimal and fair deduction. I ask that my issue be resolved as soon as possible.
I purchased a Casablanca–Sabiha Gökçen round-trip ticket with Air Arabia through Trip.com, reservation/reference number 89266478 and PNR 1638314981018259, for a return flight on 11 September. The ticket cost me 506€ in total. When I tried to change the return date, the system demanded an additional...
We purchased a ticket through Trip.com for the Brussels–Warsaw flight dated December 9, 2025. On November 22, 2025, we received an email stating that our reservation had been canceled. Because of this, we had to purchase a new ticket for the same route from a different website. However, the next da...
I purchased my January 29 AJet economy class flight ticket through Trip.com. I previously made one change to this ticket, and the fee charged at that time was reasonable and appeared to be in line with the airline’s rules. However, when I now attempt to make a second change, the system is requesting...
On June 20, 2025, I booked a multi-leg flight via Trip.com for July 9, flying Bangkok to Sharjah, then Sharjah to Istanbul, operated by Air Arabia. When I purchased the ticket, the layover time in Sharjah was nearly 55 minutes, which was acceptable. However, on July 5, I received an email stating t...
On January 4, 2025, I purchased a fully refundable ticket through Trip.com for a flight operated by Turkish Airlines (THY) and SAS Airlines. Although the price displayed on the website was ₺22,665.22, my card was actually charged ₺23,698.32. I intentionally chose the most expensive fare option to ma...
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