Bershka Order Canceled One Day After Purchase With Refund Still Missing

I placed an order for a size 45 pair of Antifaz loafers through the Bershka mobile app on September 16, 2026. The following day, September 17, I discovered that my order, number 40310616851, had been canceled unilaterally without any explanation.

The $51 payment I made for the order has still not been credited back to my bank or card account. Having my order canceled and then not receiving the refund promptly has left me without the product I wanted and has caused me to lose additional time because I now have to try to purchase the same item again.

I request a clear and specific explanation as to why my order was canceled, that my refund be credited to my account as soon as possible, and, if possible, that the same product be made available to me again at the same price and under the same terms.