The Düsseldorf–Istanbul Sabiha Gökçen flight (AJet) scheduled for April 5 at 1:10 PM, which we purchased through Trip.com on March 9, was canceled by the airline without our involvement. Under civil aviation regulations, we are entitled to a full refund without any deductions in such cases. However, Trip.com has been rejecting our refund request, stating that they have not received approval from AJet.
On March 16 and 17, we contacted both Trip.com and AJet multiple times via phone and email. AJet confirmed that for our reservation (PNR: 3TFNYE), we are entitled to a full refund and that the issue should be resolved by Trip.com. Meanwhile, Trip.com claims they cannot proceed without AJet’s approval, leaving us stuck and continuing to experience inconvenience.
I request that the €119 ticket fee for the canceled flight be refunded to us in full, without any deductions, in accordance with civil aviation regulations, as soon as possible.
I purchased my January 29 AJet economy class flight ticket through Trip.com. I previously made one change to this ticket, and the fee charged at that time was reasonable and appeared to be in line with the airline’s rules. However, when I now attempt to make a second change, the system is requesting...
For my October 12 flight from Antalya to Istanbul, I booked reservation number 1653709336983633 through Trip.com for Ajet flight VF3043. After completing the payment, I received a confirmation message from my bank showing a charge of ₺985.03. However, Trip.com claimed that the payment had not been c...
I canceled my flights through Trip.com, and the airline, Ajet, confirmed that the refund had been processed. However, Trip.com has not issued the refund, claiming it is due to the airline's policy. This makes no sense, as the airline has already approved and processed the refund, and the documentati...
I booked a round-trip flight through Trip.com, with the outbound flight operated by AJet and the return by Turkish Airlines (THY). While I received the e-ticket number and PNR for the THY leg, nothing was sent for the AJet flight. When I called Trip.com customer service, they told me that they cann...
I made a reservation through Trip.com (reservation number 1638315188617039) for a stay at Duck Hotel, check-in on September 15 and check-out on September 16. During the booking process, the listing clearly stated “Free Cancellation.” However, due to a change in our hospital appointment, I needed to ...
Comments