I travelled with SunExpress on flight XQ321 on 27.12.2025 and was forced to sit on a broken seat for the entire 4‑hour j...ourney. The seat was clearly not in proper condition, and yet it was sold and used as if it were fully functional, which made the flight very uncomfortable and unsafe for me. Durin
Flight Delay, Lack of Communication, and Refund Request — Flight XQ7614 from Antalya on October 24, 2025 On October 24,... 2025, I traveled on SunExpress flight XQ7614, which was scheduled to depart from Antalya Airport at 9:40 AM. However, the flight was delayed for a considerable period, and no anno
On October 20, 2025, I traveled on SunExpress’s Amsterdam–Izmir flight. When I retrieved my luggage upon arrival, I disc...overed a serious crack on the body of my Samsonite suitcase. I immediately filed a damage report at the airport and submitted a claim to SunExpress representatives. However, after
SunExpress Airlines charged ₺194 to my credit card, and when I called them, they said there had been some mistakes in th...e past and that certain charges from previous flights hadn’t been collected, so they charged them again after about a year. Okay, but at least you should have informed your custome
On October 22, 2025, during my SunExpress flight XQ9159, I discovered that my suitcase was broken when I arrived home. S...ince I did not notice the damage at the airport, I was unable to file a report at that time. Later, I contacted SunExpress customer service, but my claim was rejected on the ground
On October 23, 2025, during SunExpress flight XQ137 from Munich to Antalya, our flight — which was scheduled to depart a...t 4:50 PM — did not take off until approximately 5:40 PM. During the flight, the captain announced that his flight hours had expired, and we were diverted to Izmir, where we have n
I tried to purchase a SunExpress ticket for the Amsterdam–Kayseri route (departure on April 21, 2026, return on May 15, ...2026) via both the mobile app and the official website. I attempted the payment three times, and each time I encountered an error message. The 310€ fare was withdrawn from my bank
On September 13, 2025, during SunExpress flight number 09724216, my Polo World Def suitcase was both scratched and had a... broken leg when I retrieved it at Antalya Airport. After noticing the damage post-flight, I reported it to the airport staff, who handed me a form and instructed me to submit a cl
On March 10, 2025, my Izmir–Munich flight (XQ976) and on March 17, 2025, my Munich–Izmir return flight (XQ977) with SunE...xpress were both canceled. It has now been seven months, yet I have not received a refund of €189 to my credit card, nor have I been offered an alternative flight. I have called S
On September 25, I traveled on SunExpress flights XQ9191 and XQ890 from Antalya to Venice with a transfer in Izmir. Afte...r my flight, my luggage was lost and has not been delivered to me since that day. At the airport, I filled out a form and provided my address, and I was told that my luggage would
On September 25, I took SunExpress flights XQ9191 and XQ890 from Antalya to Venice via Izmir. After my flight, my luggag...e was lost, and it still has not been delivered to me since that day. At the airport, I filled out a report and provided my address for delivery, and I was told that my bags would
I can’t check in with SunExpress Airlines. I tried on my phone and it says “Element not Found.” When I try on my compute...r, it just keeps loading forever. Nothing is working. It seems like many people have experienced the same issue and it is not a new problem, yet it has never been fixed. What am I
On August 31, 2025, I flew on SunExpress flight XQ895 from Barcelona to Izmir. I handed over my American Tourister lugga...ge in perfect condition, but when I collected it in Izmir, the wheel was broken. At the airport, I immediately reported the issue and was told to file a claim. A record was create
On September 15, 2025 at 11:00 AM, I took the SunExpress flight from Izmir to Gaziantep. Unfortunately, I found that the... seats, windows, window frames, and floors were noticeably dirty. It was clear that proper cleaning standards had not been followed. I have also noticed that such cleanliness prob
On September 12, 2025, I flew with SunExpress on the Rize–Antalya route with PNR number NVB8W9 and flight number 1198025...814. After collecting my Polo Club suitcase from baggage claim, I had to leave the airport urgently and could not check it at the time. Once I arrived home and unpacked, I noticed
For my September 15, 2024 SunExpress flight XQ910A (PNR: CR39J4), I attempted to complete check-in through the mobile ap...p, but despite entering all my details correctly, I kept receiving the error message “main element not found.” This prevented me from completing the process. I contacted customer s
On the evening of September 11, I tried to purchase a ticket with SunExpress for the September 13, 22:00 Izmir–Antalya f...light. During the booking process, the system failed three times, and my ticket was not issued. On my fourth attempt, the purchase finally went through, and I received my reservati
"Thank you for everything"
On September 10, 2025, around 14:00, I attempted to complete online check-in for my SunExpress flight TQ9766 from Antaly...a to Pristina, but the system repeatedly displayed “element not found” and “operation error” messages, preventing me from finishing the process. I contacted SunExpress customer ser
For my September 11, 05:30 Antalya–Düsseldorf flight with SunExpress (reservation number XE22EB), I have repeatedly atte...mpted to complete online check-in but at the final step I continuously receive the error “psoperation Exception.” Since my flight is tomorrow and I am traveling with my 5-year-old
On September 8, 2025, I attempted to purchase a ticket on SunExpress’s official website for the September 10, 2025 Kayse...ri–Izmir flight. During the payment process, I received a message stating that the transaction had “failed,” and I was not given any ticket or reservation number. However, when I i
On August 20th, I called Sunexpress customer service to change the flight date of our ticket, numbered APTW8W. This tick...et, for two people, was purchased through Yiğit Agency in Germany. During the ticket change, €77.30 was paid to Sunexpress customer service via mail order from my account with the
On August 27, 2025, my luggage was severely damaged on SunExpress flight XQ9229 from Gaziantep to Izmir. The wheel was b...roken, and the bottom of the suitcase was torn. We were traveling as a group of three, and although my baggage allowance was 45 kilograms, my luggage weighed only 26 kilograms. Whe
On August 30, 2025, at 09:05, after my SunExpress flight from Adana to Antalya, I was unable to retrieve my baggage. I r...eported the issue to the lost and found office at Antalya Airport and a report was created with reference number AYTXQ90488. I was told that my suitcase was left in Adana, but no c
