On August 20th, I called Sunexpress customer service to change the flight date of our ticket, numbered APTW8W. This ticket, for two people, was purchased through Yiğit Agency in Germany. During the ticket change, €77.30 was paid to Sunexpress customer service via mail order from my account with the ...
On August 27, 2025, my luggage was severely damaged on SunExpress flight XQ9229 from Gaziantep to Izmir. The wheel was broken, and the bottom of the suitcase was torn. We were traveling as a group of three, and although my baggage allowance was 45 kilograms, my luggage weighed only 26 kilograms. Whe...
On August 30, 2025, at 09:05, after my SunExpress flight from Adana to Antalya, I was unable to retrieve my baggage. I reported the issue to the lost and found office at Antalya Airport and a report was created with reference number AYTXQ90488. I was told that my suitcase was left in Adana, but no c...
On August 13, 2025, I flew from Diyarbakır to Izmir on SunExpress flight XQ9193. Upon collecting my luggage, I immediately noticed that my large purple Garamond suitcase (number 161) had been damaged. I reported the issue at the airport, but the staff told me that filing an online claim would be suf...
On August 28, 2025, at 10:40 a.m., I checked in my gray Polo Club suitcase in perfect condition on my SunExpress flight from Ercan Airport (Cyprus) to Antalya. When I arrived in Antalya around 11:30 a.m., I retrieved my luggage only to discover that the entire handle section was broken off and part ...
On August 25, 2025, I purchased an economy class ticket for SunExpress flight XQ7711 from Adana Mersin Çukurova Airport to Antalya Airport (PNR: RY39P9). I paid a total of ₺2,936 for this reservation. My scheduled departure time was 18:55. Several hours before the flight, I repeatedly tried to comp...
On August 21, 2025, I purchased a ticket for SunExpress flight YS293V from Mersin to Izmir, scheduled to depart at 22:40. I booked the ticket through Enuygun.com and paid by credit card. Approximately three hours before departure, I attempted to complete my online check-in via both the SunExpress m...
On August 19, 2025, at 09:58, I tried multiple times to complete my online check-in for SunExpress flight LWB9A6 from Izmir to Antalya. I used both the SunExpress mobile app and the official website, but each attempt failed. Despite filling in all the required fields, the system repeatedly displayed...
SunExpress Airlines broke my suitcase, and the explanation they provided afterward is attached. Such a baseless explanation is unacceptable. Flight points are being deleted, suitcases are being damaged, and the airline takes no responsibility whatsoever. I strongly advise against using their service...
I’ve been trying to complete my check-in with SunExpress Airlines ever since the check-in window opened, but both the website and the mobile app keep returning errors. I’ve entered all required information accurately and multiple times, yet I continue to receive the same technical error: “Element no...
For days now, I haven’t been able to search or book tickets through SunExpress.com—the website simply doesn’t work. Every time I try to check flights, it gives me the same error message: “An unexpected error occurred.” I thought this might be a temporary glitch, but the issue has been ongoing and un...
I’m very frustrated with SunExpress’s lack of customer service. I tried reaching out through the WhatsApp support line, which is supposed to be a quick and convenient communication channel. Unfortunately, I received no reply at all. It’s as if no one is actually monitoring it. When I called their m...
On July 14, 2025, I had a confirmed ticket with SunExpress for the Zonguldak–Dortmund flight, scheduled to depart at 12:45 PM. Due to an unexpected flat tire, I arrived at the airport slightly later than planned. However, I was still at the gate by 12:10 PM, well before departure. At that time, boar...
On July 9, 2024, just two days before my SunExpress flight on July 11, I purchased an extra 25 kg baggage allowance online for €35, and the payment was successfully processed from my account. However, when I arrived at the airport for my flight, I was told that this payment did not appear in their s...
On July 7, 2025, I was scheduled to fly with SunExpress on flight XQ933 from Brussels to Izmir. While trying to check in online, I attempted to add baggage through their official website, but the baggage selection page was not functioning at all. Despite repeated attempts, I could not complete the p...
On June 28, 2025, my spouse and I arrived at Antalya International Terminal to fly to Basel via SunExpress Airlines. We were each allowed 4 kg cabin baggage (8 kg total), and we had only one small wheeled cabin bag between us. The check-in agent placed a cabin tag on our bag and handed us our boardi...
On June 21, I was scheduled to fly with SunExpress from Malpensa Airport to Antalya. However, due to what I can only describe as extremely unprofessional and disorganized operations, I—and several other passengers—were unable to board the flight, even though the plane took off at the scheduled time....
On July 16, 2025, I had a ticket for a flight from Antalya to Nice, with a connection in Frankfurt. The itinerary was purchased via Lufthansa’s website, but the first leg of the flight was operated by SunExpress. Unfortunately, due to delays and extremely poor coordination, I was unable to make my c...
On July 3, 2025, I flew from Frankfurt to Antalya on SunExpress flight XQ143. Upon arrival in Antalya, I discovered that my luggage never arrived. I immediately filed a missing baggage report and received a reference number: AYTXQ86200. Despite reaching out multiple times and following all the nece...
On June 27, 2025, my family and I flew with SunExpress from Diyarbakır to Düsseldorf. Upon arrival, we waited for our luggage, only to be informed by German airport staff that our suitcase had been forgotten and never made it onto the flight. We were instructed to fill out a lost baggage form. We h...
I purchased a SunExpress ticket for my daughter to fly to Canada, expecting a smooth experience. However, things went wrong at the airport. We were charged $100 USD for an extra suitcase, even though we were told this fee would be handled in Canada—not during departure. We paid it anyway after being...
On 28.06.2025, I purchased a ticket for the 19:05 Sunexpress flight from London Gatwick Airport. The day before the flight, I completed my check-in and paid 746₺ for an 8 kg cabin baggage allowance, as I had additional items beyond my free small bag entitlement. However, when I arrived at the airpo...
On 28 June 2025, despite the scheduled date of my Sunexpress flight to Jordan, the flight was suddenly cancelled, and my refund has still not been processed. I purchased my round-trip ticket to Jordan in May for 4300₺. Due to increasing safety concerns in the region, I requested to change my destina...
On 26.06.2025, I traveled on the SunExpress Airlines Zurich–Antalya flight scheduled at 18:30. The cabin temperature during the flight was excessively cold. My young child and I were freezing, and I saw that many other passengers had to wear jackets and coats to cope with the cold. Despite warning t...
SunExpress is a commercial airline that provides a variety of air travel services and products to both domestic and international clients. SunExpress offers flights to a variety of destinations, connecting tourists to a variety of countries. The airline specializes in regular flights as well as charter services, allowing passengers to select from a variety of travel options.
SunExpress operates domestic and international flights, acting as a link between different regions. The airline has a presence in several countries, including Turkey and Germany. The company's operations include a wide number of routes, allowing customers to efficiently travel to numerous destinations.