On October 20, 2025, I traveled on SunExpress’s Amsterdam–Izmir flight. When I retrieved my luggage upon arrival, I discovered a serious crack on the body of my Samsonite suitcase. I immediately filed a damage report at the airport and submitted a claim to SunExpress representatives. However, after their inspection, my claim was rejected on the grounds that the damage supposedly did not affect the functionality of the suitcase.
In reality, my suitcase was expensive and nearly new, and the crack has deformed its structure, making it difficult to use properly. My case number is SUN-09790741.
I request that SunExpress compensate for the damage and provide assistance by either repairing or replacing my suitcase, as the damage clearly occurred during their handling and has caused me inconvenience.
On August 31, 2025, I flew on SunExpress flight XQ895 from Barcelona to Izmir. I handed over my American Tourister luggage in perfect condition, but when I collected it in Izmir, the wheel was broken. At the airport, I immediately reported the issue and was told to file a claim. A record was create...
On October 22, 2025, during my SunExpress flight XQ9159, I discovered that my suitcase was broken when I arrived home. Since I did not notice the damage at the airport, I was unable to file a report at that time. Later, I contacted SunExpress customer service, but my claim was rejected on the ground...
On October 24, I flew with SunExpress Airlines on the Milan-Izmir route. Upon arrival, I discovered my luggage had significant damage, including cracks, holes, and scratches. I promptly filed a damage report under case number 09274261. Despite following all the necessary steps, I have received no r...
On January 2, 2025, I flew with SunExpress from Amsterdam to Ankara, and when I arrived, I found my suitcase severely damaged. An official damage report was filed, confirming that the luggage was completely unusable, as a part of it was broken off and missing. Since there were no replacement suitca...
On September 13, 2025, during SunExpress flight number 09724216, my Polo World Def suitcase was both scratched and had a broken leg when I retrieved it at Antalya Airport. After noticing the damage post-flight, I reported it to the airport staff, who handed me a form and instructed me to submit a cl...
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