On September 25, I took SunExpress flights XQ9191 and XQ890 from Antalya to Venice via Izmir. After my flight, my luggage was lost, and it still has not been delivered to me since that day. At the airport, I filled out a report and provided my address for delivery, and I was told that my bags would be sent to me. However, when I later contacted the airport, I was informed that SunExpress has no courier service at Venice Airport, and that I would have to pick up my luggage in person.
Despite contacting both the airport and SunExpress customer service multiple times, I keep receiving the same response: “Please wait.” No concrete solution or update has been provided.
I have now been without my luggage for six days here in Padua, Venice, and I am seriously inconvenienced. All of my winter clothes and important application documents are inside my luggage. During this time, I have had to buy additional clothing and hygiene items, resulting in financial loss.
I am requesting that my luggage be delivered to me immediately, that my expenses during this period be reimbursed, and that my overall inconvenience be properly compensated.
On September 25, I traveled on SunExpress flights XQ9191 and XQ890 from Antalya to Venice with a transfer in Izmir. After my flight, my luggage was lost and has not been delivered to me since that day. At the airport, I filled out a form and provided my address, and I was told that my luggage would ...
On July 31, 2024, during my Vienna-Ankara flight with SunExpress, my luggage containing items worth approximately $600 was lost. Another passenger on the same flight also lost their luggage. I immediately reported the issue at the Lost and Found Office at Esenboğa Airport and received a Lost Luggage...
Dear SunExpress Customer Service, On February 20, 2025, I traveled from Izmir to Dubai on flight XQ 898. Upon arrival, I discovered that my checked baggage was missing. I immediately reported this to the lost baggage department at the destination airport, where I was informed that my luggage was ne...
On July 3, 2025, I flew from Frankfurt to Antalya on SunExpress flight XQ143. Upon arrival in Antalya, I discovered that my luggage never arrived. I immediately filed a missing baggage report and received a reference number: AYTXQ86200. Despite reaching out multiple times and following all the nece...
On my October 18, 2024, flight from Hamburg to İzmir with SunExpress, my checked luggage went missing, and the entire experience since then has been frustrating. I immediately filed a report with the airline, but despite my efforts and a notification number (Sun-09254956), I have received no updates...
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