I am filing this complaint regarding a purchase made on Alibaba.com global wholesale site, where I am facing serious difficulties in obtaining a refund for a product that was never delivered due to a seller’s documentation error. On March 23, 2026, I placed an order that was later rejected by Brazil...
On October 12, 2025, I placed an order on Alibaba with delivery to Batman province, totaling $32 under order number 285404274501023218. Despite a long period of time passing, my order has still not been delivered. The tracking status shows “in transit – Istanbul,” with no further progress or updates...
I purchased two crawler tractors from a seller named Shandong Dongwang Machinery Manufacturing Co., Ltd. on Alibaba.com, trusting the platform’s buyer protection. I paid approximately $15,000 on July 10, 2025. However, the products I received do not function as shown in the promotional videos and do...
On the morning of March 24, 2026, around 8:30 AM, I went to the Adana Belediye Evleri branch as usual to do my shopping. I had been regularly using QR payment at this store for a long time. When I reached the checkout, I told the cashier that I wanted to pay using QR. However, the employee informed ...
My order numbered 279938123501023604 placed through Alibaba has not been delivered for approximately 5 months (136 days). I have been waiting for this product for a long time, but it still has not arrived, causing serious inconvenience and frustration. During this period, I contacted both the selle...
"Thank you for processing my refund quickly."
On February 1, I placed an order for two watches on Alibaba.com. The tracking number for my order is litre139425556SG. Although the products arrived in Turkey, I later learned that they were returned because my address could not be found. However, neither the shipping company nor Alibaba.com contact...
I ordered a phone case through Alibaba, and my order number is 291*550162. It has been 20 days since I placed the order, but the product still has not been delivered to me. According to the tracking information, the package is currently at Istanbul Customs, and it says that it is being held at custo...
On February 22, 2026, I placed an order through Alibaba with Yiwu Meiyu Jewelry Co., Ltd. for Black Pearl products totaling $164.85. I had previously purchased products from the same company and received them without any problems, which is why I chose to order from them again. However, this time my...
On December 24, 2025, I purchased a package containing a tank and a carrying bag through Alibaba with order number 887395026002. The product arrived in Turkey quickly, but it became stuck in customs, and I have been unable to receive it. Customs officials informed me that the required documents for ...
I purchased a laser hair removal device and a CO₂ laser device from Xingtai Huimei Technology Limited. The products were shipped through DHL. However, the shipment was seized by customs in Ankara on January 16, 2016, because of several documentation issues. The company name was written incorrectly o...
I placed an order for a smart ring on Alibaba.com on 17 February 2026 at around 2:54 PM from Bhind, Madhya Pradesh, India, with order number 291569999501029674. The total amount I paid was ₹2,417.84 via UPI through the Mobikwik app. On the same day, at around 7:05 PM, I cancelled the order within 24...
On October 19, 2025, I purchased a hair clipper from Alibaba.com under order number 885383302420. I paid a total of $36 for the product using my credit card. However, the item has not been delivered to me to this day, and there has been no progress in the shipping process. Today, I submitted a refu...
I ordered an e-bike from Alibaba worth more than $700 back in July, and I still haven’t received it. Every time I ask, they keep saying, “Tomorrow, tomorrow.” They claim it has been at an Italian port for a whole month, but I don’t know the reason for the customs delay. The elections have passed, a ...
Today, I created a new account on Alibaba.com. However, when I tried to log in, I received the following warning: “We’ve temporarily locked your account to keep it secure. Verify your identity to regain access.” After signing in with my email, I entered the verification code I received. But when I ...
I purchased an automotive electronic part through Alibaba.com under order number 278697335001022371. My order has been stuck in customs in Istanbul for the past 10 days, and although my delivery address is in İzmir/Çiğli, the product has not been delivered to me yet. During this process, I contacte...
On October 19, 2025, I placed an order for a TBK2205 laser IC removal machine on Alibaba (Order No: 279986398001027729). After placing the order, I spoke with customs brokers and learned that I might face serious issues with taxes and customs clearance. Therefore, since the product had not yet been ...
"The issue was a dispute between the supplier and me due to customs expenses. Neither the payment nor the product was delivered by the seller. However, the mediator, the alibaba.com platform manager, resolved the issue and a refund was issued. This situation made me realize once again that alibaba.com is truly a very reliable site. Thank you, alibaba.com platform."
My Alibaba order with tracking number 37284467570 was shipped via Aramex. Upon arrival in Istanbul customs, the package was subjected to customs inspe...
On September 30, 2025, I purchased a clothing item titled “Custom Streetwear Double Layer Long Sleeve T-Shirt DTG Printing Logo Vintage Acid Washed Men's Oversized T-Shirt” through Alibaba, under Order No: 277742463001021844. I paid $38.67 via credit card. A short time after placing the order, the ...
I purchased an HY300Pro Mini Projector from Alibaba (Order/Tracking No: 883024590637). My package has been stuck in Istanbul customs since August 1. On September 17, FedEx contacted me and stated that I needed to pay a tax fee of ₺920, which I promptly transferred to the FedEx account. I was told th...
On July 31, 2025, I placed two separate orders on Alibaba: one Kernel phototherapy device and one HL V100 shockwave therapy device (Order Nos: 269686215001021703 and 270231726001021703). I paid a total of $606 via credit card. When the shipment arrived in Istanbul, I also had to pay an additional $5...
I placed an order on Alibaba.com through Laxamana Wholesale Trade Ltd. for a Daiwa Tanacom 1000 electric reel (Order No: ASD0618001427). For this purchase, I paid a total of ₺17,540, which included ₺11,400 for the product and ₺6,140 (about $150) in customs duties. Although I was assured that all ta...
I ordered a fan product on Alibaba and clearly agreed in advance on the price, shipping, and customs fees. All costs were supposed to be included in the order. However, now I am receiving messages via WhatsApp from someone claiming to represent Turkish customs, demanding that I pay an extra $600 fo...
I placed an order on Alibaba through Aviance Global Logistics for a Honda X-ADV 750cc motorcycle (Order No: te2099167al) about 12 days ago. The listing clearly stated that the product would be delivered directly to my home address without any extra charges. However, I was later informed that my pac...
I was informed that the Mshop website is connected to Alibaba. However, I am facing a very serious issue: I am unable to withdraw my money. I made purchases totaling ₺600,000, but despite repeated attempts, I cannot get my funds back. This is an extremely large amount, and the lack of access to my ...