On August 28, 2026, we placed order number 313291810001026292 through Alibaba.com. The products in this order are manufa...ctured by the supplier itself, and we developed serious concerns regarding the CE certificates and testing processes associated with these products, which is why we later decided t
On September 28, 2026, shortly after receiving an SMS verification code that appeared to have been sent by Alibaba.com, ...unauthorized transactions were made on my Ziraat Bank credit card without my knowledge or consent. I can see unauthorized charges through Alibaba.com for $44.95, $27.15, and $149.2
On August 15, 2026, I ordered a Smael wristwatch through Alibaba. I purchased the product for $5 plus taxes, for a total... of $12. After my order entered Türkiye, it was held by customs, and I received an official notice from PTT. The notice from PTT stated that I needed to work with a customs broker
On July 17, 2026, I ordered two microscopes through Alibaba. One product cost $23, the other cost $13.20, and I also pai...d $60.20 for shipping, for a total payment of $96.40. The products have been stuck in customs since July 27, 2026, and the shipping status has not progressed. When I placed the or
I purchased an annual subscription from the Alibaba wholesale sales portal in June and paid $3,000 for the subscription.... Even though I purchased the lowest-tier package, I was charged a substantial amount. During the subscription process, I was told that my storefront and catalogs would be organized
About three months ago, I placed a $130 order through Alibaba.com. My order number is 308487987001025526. The product wa...s shipped via FedEx, but the tracking information shows that the shipment was sent on August 6, 2026, and was subsequently held in customs. The product was never delivered to me.
I have been a regular and long-standing customer who has frequently made purchases through the Alibaba app. Since April ...2026, I have been dealing with a payment and refund issue that has resulted in a total financial loss of $1,645, and Alibaba's handling of the matter has been extremely disappointi
I ordered an “Eco-way Factory Price Machine Weight 4Ton Car Ramps Hydraulic Car Lifting Ramp 2 Post Hydraulic Car Lifter...” (quantity 1 piece) on Alibaba with a total payment of USD 1,459.00. The order was placed on 02/02/2026, but the product was never shipped by the seller Eco-way Factory. Because t
I ordered a smartwatch through Alibaba for $85. My shipment, with tracking number 872759708774, has been held at customs... since June 12, and I have not been given any clear information about what is happening or what I need to do to receive it. When I contacted the seller, I was told that I was enti
I am writing regarding four buyer accounts that I use on Alibaba.com, all of which were suddenly blocked on Monday, June... 15, 2026. Since that date I have been unable to access Alibaba.com normally from my office network in Thailand. When I try to log in, I receive a message stating “Account restrict
"Thank you as explained in my comment just now."
I am writing to formally complain about ongoing unwanted system messages fr...om Alibaba.com despite having closed my account. Around 10 days ago I close
I am writing to report that I have been the victim of an online fraud involving a fake Alibaba WHOIS website, and I requ...est a full investigation into the individuals behind this scheme, as well as assistance in recovering my money. I am based in Pakistan, and the total amount I lost is 885,000 PKR,
I purchased a product from the seller Shanghai Yimei Optoelectronic Technology Co. on Alibaba.com on March 22, 2026 (Mar...ch 23, 2026 in Shanghai), paying a total of BRL 1,082.26 through a Pix bank transfer in Brazil, with Ebanx acting as the payment intermediary. I live in Mauá, Brazil. Despite succ
I am filing this complaint regarding a purchase made on Alibaba.com global wholesale site, where I am facing serious dif...ficulties in obtaining a refund for a product that was never delivered due to a seller’s documentation error. On March 23, 2026, I placed an order that was later rejected by Brazil
On October 12, 2025, I placed an order on Alibaba with delivery to Batman province, totaling $32 under order number 2854...04274501023218. Despite a long period of time passing, my order has still not been delivered. The tracking status shows “in transit – Istanbul,” with no further progress or updates
I purchased two crawler tractors from a seller named Shandong Dongwang Machinery Manufacturing Co., Ltd. on Alibaba.com,... trusting the platform’s buyer protection. I paid approximately $15,000 on July 10, 2025. However, the products I received do not function as shown in the promotional videos and do
On the morning of March 24, 2026, around 8:30 AM, I went to the Adana Belediye Evleri branch as usual to do my shopping.... I had been regularly using QR payment at this store for a long time. When I reached the checkout, I told the cashier that I wanted to pay using QR. However, the employee informed
My order numbered 279938123501023604 placed through Alibaba has not been delivered for approximately 5 months (136 days).... I have been waiting for this product for a long time, but it still has not arrived, causing serious inconvenience and frustration. During this period, I contacted both the selle
"Thank you for processing my refund quickly."
On February 1, I placed an order for two watches on Alibaba.com. The tracking number for my order is litre139425556SG. A...lthough the products arrived in Turkey, I later learned that they were returned because my address could not be found. However, neither the shipping company nor Alibaba.com contact
I ordered a phone case through Alibaba, and my order number is 291*550162. It has been 20 days since I placed the order,... but the product still has not been delivered to me. According to the tracking information, the package is currently at Istanbul Customs, and it says that it is being held at custo
On February 22, 2026, I placed an order through Alibaba with Yiwu Meiyu Jewelry Co., Ltd. for Black Pearl products total...ing $164.85. I had previously purchased products from the same company and received them without any problems, which is why I chose to order from them again. However, this time my
On December 24, 2025, I purchased a package containing a tank and a carrying bag through Alibaba with order number 88739...5026002. The product arrived in Turkey quickly, but it became stuck in customs, and I have been unable to receive it. Customs officials informed me that the required documents for
I purchased a laser hair removal device and a CO₂ laser device from Xingtai Huimei Technology Limited. The products were... shipped through DHL. However, the shipment was seized by customs in Ankara on January 16, 2016, because of several documentation issues. The company name was written incorrectly o
I placed an order for a smart ring on Alibaba.com on 17 February 2026 at around 2:54 PM from Bhind, Madhya Pradesh, Indi...a, with order number 291569999501029674. The total amount I paid was ₹2,417.84 via UPI through the Mobikwik app. On the same day, at around 7:05 PM, I cancelled the order within 24
