Alibaba

On October 19, 2025, I purchased a hair clipper from Alibaba.com under order number 885383302420. I paid a total of $36 for the product using my credit card. However, the item has not been delivered to me to this day, and there has been no progress in the shipping process. Today, I submitted a refu...

I ordered an e-bike from Alibaba worth more than $700 back in July, and I still haven’t received it. Every time I ask, they keep saying, “Tomorrow, tomorrow.” They claim it has been at an Italian port for a whole month, but I don’t know the reason for the customs delay. The elections have passed, a ...

Today, I created a new account on Alibaba.com. However, when I tried to log in, I received the following warning: “We’ve temporarily locked your account to keep it secure. Verify your identity to regain access.” After signing in with my email, I entered the verification code I received. But when I ...

I purchased an automotive electronic part through Alibaba.com under order number 278697335001022371. My order has been stuck in customs in Istanbul for the past 10 days, and although my delivery address is in İzmir/Çiğli, the product has not been delivered to me yet. During this process, I contacte...

On October 19, 2025, I placed an order for a TBK2205 laser IC removal machine on Alibaba (Order No: 279986398001027729). After placing the order, I spoke with customs brokers and learned that I might face serious issues with taxes and customs clearance. Therefore, since the product had not yet been ...

On September 30, 2025, I purchased a clothing item titled “Custom Streetwear Double Layer Long Sleeve T-Shirt DTG Printing Logo Vintage Acid Washed Men's Oversized T-Shirt” through Alibaba, under Order No: 277742463001021844. I paid $38.67 via credit card. A short time after placing the order, the ...

I purchased an HY300Pro Mini Projector from Alibaba (Order/Tracking No: 883024590637). My package has been stuck in Istanbul customs since August 1. On September 17, FedEx contacted me and stated that I needed to pay a tax fee of ₺920, which I promptly transferred to the FedEx account. I was told th...

On July 31, 2025, I placed two separate orders on Alibaba: one Kernel phototherapy device and one HL V100 shockwave therapy device (Order Nos: 269686215001021703 and 270231726001021703). I paid a total of $606 via credit card. When the shipment arrived in Istanbul, I also had to pay an additional $5...

I placed an order on Alibaba.com through Laxamana Wholesale Trade Ltd. for a Daiwa Tanacom 1000 electric reel (Order No: ASD0618001427). For this purchase, I paid a total of ₺17,540, which included ₺11,400 for the product and ₺6,140 (about $150) in customs duties. Although I was assured that all ta...

I ordered a fan product on Alibaba and clearly agreed in advance on the price, shipping, and customs fees. All costs were supposed to be included in the order. However, now I am receiving messages via WhatsApp from someone claiming to represent Turkish customs, demanding that I pay an extra $600 fo...

I placed an order on Alibaba through Aviance Global Logistics for a Honda X-ADV 750cc motorcycle (Order No: te2099167al) about 12 days ago. The listing clearly stated that the product would be delivered directly to my home address without any extra charges. However, I was later informed that my pac...

I was informed that the Mshop website is connected to Alibaba. However, I am facing a very serious issue: I am unable to withdraw my money. I made purchases totaling ₺600,000, but despite repeated attempts, I cannot get my funds back. This is an extremely large amount, and the lack of access to my ...

I purchased a television from the seller Skyline Produce Trading Company Ltd. on Alibaba and completed the payment via bank transfer. The shipment was initially tracked through a logistics company called www.erijasgloballogistics.upcoastcourier.com. I was informed that the products reached Kazakhsta...

I purchased a machine part from a Chinese seller through Alibaba.com. The product successfully passed customs controls in my country, but when I received the shipment, I realized that a completely different part was delivered instead of the one I ordered. I immediately opened a dispute and raised a ...

I placed an order through Alibaba and paid ₺2680, but the product never arrived. When I reached out to request a refund, I was met with dismissive responses like “we already informed you”, instead of genuine support or accountability. Despite messaging the seller multiple times, no one took respons...

I ordered a product from Alibaba in September 2024, but after months of waiting, it has still not arrived. I contacted both Alibaba and the seller, Baoding Ncel Electrical Technology Co., Ltd., multiple times to report that my order never reached me. I have repeatedly requested either the product o...

I ordered a product from Alibaba, but when it arrived, it looked completely different from the images. I requested a refund, and Alibaba initially claimed that the money had been refunded. However, when I checked with my bank, they confirmed that no refund was received. I provided bank statements t...

On December 26, 2024, I placed an order for four pairs of boots on Alibaba, expecting an international shipment. However, the order has not arrived, and there has been no update on the delivery status. I contacted Alibaba’s complaint department, but they have not responded. My messages are being ig...

I ordered a pair of shoes from AliExpress, but they arrived too small and did not match the advertised images. On top of that, the shoes have an overwhelming chemical odor due to excessive dye. This is completely unacceptable. When I requested a return and refund, my request was ignored and I recei...

I am constantly receiving spam emails from Alibaba.com, even though I have never made a purchase on their platform. These emails contain advertisements, promotions, and campaign notifications, and they arrive almost daily, making it incredibly frustrating. I have checked email preferences and unsub...

We are desperately seeking assistance with recovering funds from Alibaba. On January 24, 2025, at 12:17 PM, Alibaba customer service sent us the following message: "Dear customer, thank you for your feedback! Please note that the tax payment is only required for issuing a tax document. This is a st...