I ordered a smartwatch through Alibaba for $85. My shipment, with tracking number 872759708774, has been held at customs... since June 12, and I have not been given any clear information about what is happening or what I need to do to receive it. When I contacted the seller, I was told that I was enti
I am writing regarding four buyer accounts that I use on Alibaba.com, all of which were suddenly blocked on Monday, June... 15, 2026. Since that date I have been unable to access Alibaba.com normally from my office network in Thailand. When I try to log in, I receive a message stating “Account restrict
"Thank you as explained in my comment just now."
I am writing to formally complain about ongoing unwanted system messages fr...om Alibaba.com despite having closed my account. Around 10 days ago I close
I am writing to report that I have been the victim of an online fraud involving a fake Alibaba WHOIS website, and I requ...est a full investigation into the individuals behind this scheme, as well as assistance in recovering my money. I am based in Pakistan, and the total amount I lost is 885,000 PKR,
I purchased a product from the seller Shanghai Yimei Optoelectronic Technology Co. on Alibaba.com on March 22, 2026 (Mar...ch 23, 2026 in Shanghai), paying a total of BRL 1,082.26 through a Pix bank transfer in Brazil, with Ebanx acting as the payment intermediary. I live in Mauá, Brazil. Despite succ
I am filing this complaint regarding a purchase made on Alibaba.com global wholesale site, where I am facing serious dif...ficulties in obtaining a refund for a product that was never delivered due to a seller’s documentation error. On March 23, 2026, I placed an order that was later rejected by Brazil
On October 12, 2025, I placed an order on Alibaba with delivery to Batman province, totaling $32 under order number 2854...04274501023218. Despite a long period of time passing, my order has still not been delivered. The tracking status shows “in transit – Istanbul,” with no further progress or updates
On the morning of March 24, 2026, around 8:30 AM, I went to the Adana Belediye Evleri branch as usual to do my shopping.... I had been regularly using QR payment at this store for a long time. When I reached the checkout, I told the cashier that I wanted to pay using QR. However, the employee informed
My order numbered 279938123501023604 placed through Alibaba has not been delivered for approximately 5 months (136 days).... I have been waiting for this product for a long time, but it still has not arrived, causing serious inconvenience and frustration. During this period, I contacted both the selle
"Thank you for processing my refund quickly."
On February 1, I placed an order for two watches on Alibaba.com. The tracking number for my order is litre139425556SG. A...lthough the products arrived in Turkey, I later learned that they were returned because my address could not be found. However, neither the shipping company nor Alibaba.com contact
I ordered a phone case through Alibaba, and my order number is 291*550162. It has been 20 days since I placed the order,... but the product still has not been delivered to me. According to the tracking information, the package is currently at Istanbul Customs, and it says that it is being held at custo
On February 22, 2026, I placed an order through Alibaba with Yiwu Meiyu Jewelry Co., Ltd. for Black Pearl products total...ing $164.85. I had previously purchased products from the same company and received them without any problems, which is why I chose to order from them again. However, this time my
On December 24, 2025, I purchased a package containing a tank and a carrying bag through Alibaba with order number 88739...5026002. The product arrived in Turkey quickly, but it became stuck in customs, and I have been unable to receive it. Customs officials informed me that the required documents for
I purchased a laser hair removal device and a CO₂ laser device from Xingtai Huimei Technology Limited. The products were... shipped through DHL. However, the shipment was seized by customs in Ankara on January 16, 2016, because of several documentation issues. The company name was written incorrectly o
I placed an order for a smart ring on Alibaba.com on 17 February 2026 at around 2:54 PM from Bhind, Madhya Pradesh, Indi...a, with order number 291569999501029674. The total amount I paid was ₹2,417.84 via UPI through the Mobikwik app. On the same day, at around 7:05 PM, I cancelled the order within 24
On October 19, 2025, I purchased a hair clipper from Alibaba.com under order number 885383302420. I paid a total of $36 ...for the product using my credit card. However, the item has not been delivered to me to this day, and there has been no progress in the shipping process. Today, I submitted a refu
I ordered an e-bike from Alibaba worth more than $700 back in July, and I still haven’t received it. Every time I ask, t...hey keep saying, “Tomorrow, tomorrow.” They claim it has been at an Italian port for a whole month, but I don’t know the reason for the customs delay. The elections have passed, a
Today, I created a new account on Alibaba.com. However, when I tried to log in, I received the following warning: “We’ve... temporarily locked your account to keep it secure. Verify your identity to regain access.” After signing in with my email, I entered the verification code I received. But when I
I purchased an automotive electronic part through Alibaba.com under order number 278697335001022371. My order has been s...tuck in customs in Istanbul for the past 10 days, and although my delivery address is in İzmir/Çiğli, the product has not been delivered to me yet. During this process, I contacte
On October 19, 2025, I placed an order for a TBK2205 laser IC removal machine on Alibaba (Order No: 279986398001027729).... After placing the order, I spoke with customs brokers and learned that I might face serious issues with taxes and customs clearance. Therefore, since the product had not yet been
"The issue was a dispute between the supplier and me due to customs expenses. Neither the payment nor the product was delivered by the seller. However, the mediator, the alibaba.com platform manager, resolved the issue and a refund was issued. This situation made me realize once again that alibaba.com is truly a very reliable site. Thank you, alibaba.com platform."
My Alibaba order with tracking number 37284467570 was shipped via Aramex. U...pon arrival in Istanbul customs, the package was subjected to customs inspe
On September 30, 2025, I purchased a clothing item titled “Custom Streetwear Double Layer Long Sleeve T-Shirt DTG Printi...ng Logo Vintage Acid Washed Men's Oversized T-Shirt” through Alibaba, under Order No: 277742463001021844. I paid $38.67 via credit card. A short time after placing the order, the
I purchased an HY300Pro Mini Projector from Alibaba (Order/Tracking No: 883024590637). My package has been stuck in Ista...nbul customs since August 1. On September 17, FedEx contacted me and stated that I needed to pay a tax fee of ₺920, which I promptly transferred to the FedEx account. I was told th
