On August 20th, I called Sunexpress customer service to change the flight date of our ticket, numbered APTW8W. This ticket, for two people, was purchased through Yiğit Agency in Germany. During the ticket change, €77.30 was paid to Sunexpress customer service via mail order from my account with the number 5284 on my card. However, the ticket date was changed for the wrong person. I immediately explained the situation and was told I needed to open a claim. The claim was opened and the ticket date was reinstated, but the fee I was charged has not been refunded. I have called customer service approximately six times since August 20th. Each time I called, a new file was opened (my last file number was Sun09721132), and each time I was given different information. No one has told me anything, and my complaint has not been resolved. I demand my refund as soon as possible. This is the first time this has happened to me, and the transaction was not carried out under any campaign or special agreement. I demand a resolution to my complaint and a refund of the €77.30 to my card.
Since August 22, I have been waiting for a refund of 77.90 euros for my ticket with the number APTW8W, which I purchased from Sunexpress, due to a change in the flight date. However, the company claims that they have deposited this amount to a card starting with 4544. Despite stating multiple times that I do not have such a card, the card I used for the transaction starts with 5311. I have called customer service and explained the situation repeatedly; each time a new case is opened and different representatives say different things. My issue still has not been resolved.
My request from Sunexpress is that the refund amount of 77.90 euros be deposited as soon as possible to the card starting with 5311, which I used for the transaction and which belongs to me.
On August 20th, 77.90 euros were charged from me due to Sunexpress’s own mistake, and a refund case was created for this situation. On August 22nd, I was informed via email that the refund had been processed and that I needed to contact my bank. However, when I called my bank QNB, I learned that no refund had taken place.
I am extremely disappointed due to the inconvenience and lack of communication I have experienced during this process. I request that my refund of 77.90 euros be credited to my credit card as soon as possible. I do not intend to fly with Sunexpress again in the future.
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