On September 15, 2025 at 11:00 AM, I took the SunExpress flight from Izmir to Gaziantep. Unfortunately, I found that the seats, windows, window frames, and floors were noticeably dirty. It was clear that proper cleaning standards had not been followed.
I have also noticed that such cleanliness problems have become increasingly frequent on recent SunExpress flights, which makes me worry about the airline’s overall hygiene standards.
During or after the flight, I did not report the issue directly to the cabin crew or customer service. However, I have kept photos documenting the poor conditions as evidence. My reservation number is aafayf, and the ticket cost was ₺3,378.
I request that SunExpress urgently improve its cleaning standards across its fleet and provide me with a clear explanation about this incident. As a paying passenger, I expect the airline to take hygiene seriously to ensure customer safety and comfort.
On September 8, 2025, I attempted to purchase a ticket on SunExpress’s official website for the September 10, 2025 Kayseri–Izmir flight. During the payment process, I received a message stating that the transaction had “failed,” and I was not given any ticket or reservation number. However, when I i...
On August 25, 2025, I purchased an economy class ticket for SunExpress flight XQ7711 from Adana Mersin Çukurova Airport to Antalya Airport (PNR: RY39P9). I paid a total of ₺2,936 for this reservation. My scheduled departure time was 18:55. Several hours before the flight, I repeatedly tried to comp...
On 26.06.2025, I traveled on the SunExpress Airlines Zurich–Antalya flight scheduled at 18:30. The cabin temperature during the flight was excessively cold. My young child and I were freezing, and I saw that many other passengers had to wear jackets and coats to cope with the cold. Despite warning t...
On August 21, 2025, I purchased a ticket for SunExpress flight YS293V from Mersin to Izmir, scheduled to depart at 22:40. I booked the ticket through Enuygun.com and paid by credit card. Approximately three hours before departure, I attempted to complete my online check-in via both the SunExpress m...
On August 19, 2025, at 09:58, I tried multiple times to complete my online check-in for SunExpress flight LWB9A6 from Izmir to Antalya. I used both the SunExpress mobile app and the official website, but each attempt failed. Despite filling in all the required fields, the system repeatedly displayed...
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