I traveled from Brussels to Ankara on September 8, 2025, on Sunexpress flight XQ775 with a stopover at Newark Airport, but when I landed in Ankara, I discovered that my luggage had not been loaded on the plane and a file numbered 09730585 was opened for record. Although four days have passed, no concrete information has been provided and the location of my suitcase is still unknown. My suitcase contains many personal and high-value items, including my contact lenses and lens solution, worth approximately ₺90,000. I have repeatedly called Sunexpress customer service, but each time I was met with indifference and no solution, and they were also unable to obtain any information from Brussels Airport. Despite this severe victimization, they still cannot provide a clear explanation. I have done everything I can to find my luggage, but there has been no result, and in the meantime, I had to buy new clothes, which caused me serious inconvenience. This irresponsibility of Sunexpress is unacceptable, and I demand that my suitcase be located and delivered to me immediately and that I be compensated for the victimization I have experienced.
My lost file number is Sun-09094690 Mukadder A****. On 24/07/2024, after flight XQ775 from Brussels to Ankara landed at Esenboğa Airport, my baggage was not delivered. A lost baggage report has been filed, but I haven't received any updates for 6 days. The contact number is unreachable. We are facin...
On August 30, 2025, at 09:05, after my SunExpress flight from Adana to Antalya, I was unable to retrieve my baggage. I reported the issue to the lost and found office at Antalya Airport and a report was created with reference number AYTXQ90488. I was told that my suitcase was left in Adana, but no c...
On July 3, 2025, I flew from Frankfurt to Antalya on SunExpress flight XQ143. Upon arrival in Antalya, I discovered that my luggage never arrived. I immediately filed a missing baggage report and received a reference number: AYTXQ86200. Despite reaching out multiple times and following all the nece...
On July 31, 2024, during my Vienna-Ankara flight with SunExpress, my luggage containing items worth approximately $600 was lost. Another passenger on the same flight also lost their luggage. I immediately reported the issue at the Lost and Found Office at Esenboğa Airport and received a Lost Luggage...
On the Sunexpress flight XQ795 from Düsseldorf to Ankara on 15/08/2024 at 20:05, despite a one-hour delay, we discovered that none of the luggage was loaded onto the plane. The pilot or any flight crew did not inform us, the passengers, that our luggage was not loaded before taking off. After landin...
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