On October 22, 2025, during my SunExpress flight XQ9159, I discovered that my suitcase was broken when I arrived home. Since I did not notice the damage at the airport, I was unable to file a report at that time. Later, I contacted SunExpress customer service, but my claim was rejected on the grounds that no report had been filed at the airport.
However, the damage clearly occurred during the flight, and I should not be penalized for not noticing it immediately upon landing. I have photos of the damaged suitcase and can share them if requested.
I request that SunExpress compensate for my loss by providing a new suitcase to replace the broken one. I kindly ask the airline to resolve this issue promptly and address my grievance fairly.
On October 20, 2025, I traveled on SunExpress’s Amsterdam–Izmir flight. When I retrieved my luggage upon arrival, I discovered a serious crack on the body of my Samsonite suitcase. I immediately filed a damage report at the airport and submitted a claim to SunExpress representatives. However, after ...
My brand-new suitcase was completely damaged during a SunExpress flight. Upon noticing it immediately after retrieving it, I went to the lost and found desk to report the issue. However, I was told they couldn’t even file a report due to their procedures. This response was both illogical and deeply ...
On September 13, 2025, during SunExpress flight number 09724216, my Polo World Def suitcase was both scratched and had a broken leg when I retrieved it at Antalya Airport. After noticing the damage post-flight, I reported it to the airport staff, who handed me a form and instructed me to submit a cl...
Dear SunExpress, During my recent travel experience with SunExpress, I faced two significant issues that caused financial loss and inconvenience: Flight Cancellation: My flight was canceled, forcing me to purchase a new ticket at a higher price. I had no choice but to pay the fare difference to se...
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