I couldn’t finish my SunExpress Airlines check-in because of a PSS Operation Exception error, how can I fix it?

I can’t check in with SunExpress Airlines. I tried on my phone and it says “Element not Found.” When I try on my computer, it just keeps loading forever. Nothing is working. It seems like many people have experienced the same issue and it is not a new problem, yet it has never been fixed. What am I ...

For my September 15, 2024 SunExpress flight XQ910A (PNR: CR39J4), I attempted to complete check-in through the mobile app, but despite entering all my details correctly, I kept receiving the error message “main element not found.” This prevented me from completing the process. I contacted customer s...

On the evening of September 11, I tried to purchase a ticket with SunExpress for the September 13, 22:00 Izmir–Antalya flight. During the booking process, the system failed three times, and my ticket was not issued. On my fourth attempt, the purchase finally went through, and I received my reservati...

On September 10, 2025, around 14:00, I attempted to complete online check-in for my SunExpress flight TQ9766 from Antalya to Pristina, but the system repeatedly displayed “element not found” and “operation error” messages, preventing me from finishing the process. I contacted SunExpress customer ser...

For my September 11, 05:30 Antalya–Düsseldorf flight with SunExpress (reservation number XE22EB), I have repeatedly attempted to complete online check-in but at the final step I continuously receive the error “psoperation Exception.” Since my flight is tomorrow and I am traveling with my 5-year-old ...

On August 25, 2025, I purchased an economy class ticket for SunExpress flight XQ7711 from Adana Mersin Çukurova Airport to Antalya Airport (PNR: RY39P9). I paid a total of ₺2,936 for this reservation. My scheduled departure time was 18:55. Several hours before the flight, I repeatedly tried to comp...

On August 21, 2025, I purchased a ticket for SunExpress flight YS293V from Mersin to Izmir, scheduled to depart at 22:40. I booked the ticket through Enuygun.com and paid by credit card. Approximately three hours before departure, I attempted to complete my online check-in via both the SunExpress m...

I’ve been trying to complete my check-in with SunExpress Airlines ever since the check-in window opened, but both the website and the mobile app keep returning errors. I’ve entered all required information accurately and multiple times, yet I continue to receive the same technical error: “Element no...

On July 7, 2025, I was scheduled to fly with SunExpress on flight XQ933 from Brussels to Izmir. While trying to check in online, I attempted to add baggage through their official website, but the baggage selection page was not functioning at all. Despite repeated attempts, I could not complete the p...

I am absolutely furious with SunExpress! I tried to buy a ticket directly from your official website, but a system error occurred. The ticket wasn't issued, but the payment was still debited from my account! I immediately contacted customer service, and they assured me a refund would be processed. ...

I am absolutely furious with SunExpress! This is truly a ridiculous experience. Last week, we waited two hours for our luggage. Today, we arrived at Terminal 2 in Antalya to fly again, and because of a system error on their online platform, we couldn't complete online check-in. When we finally got ...

I haven't been able to log into my personal account for three agonizing weeks now. Their system is constantly throwing errors, making it impossible to access my bookings. When I first called, they dismissed it as a "system error" and made me wait two weeks. Meanwhile, I had to book all my flights th...

I recently flew with SunExpress and was shocked by their unreasonable check-in policy. Because we didn’t complete online check-in before arriving at the airport, we were charged an extra €5 per person at the counter. What’s even more frustrating is that even if we had checked in online, we would sti...

I had a very frustrating experience with SunExpress on the Berlin–Izmir route. While trying to complete online check-in through their official website, I encountered a system error and couldn’t proceed. Since the online option failed, I had no choice but to check in at the airport—where I was charge...

I’m flying with SunExpress, and my flight is less than 24 hours away. I’ve been trying to check in online, both through their official website and mobile app. However, every time I enter my correct passenger details, I receive an “Element Not Found” error. This issue has been persistent, and no matt...

I am very frustrated with SunExpress’s online check-in system. My flight is tomorrow, and since check-in opened 36 hours before departure, I have been trying multiple times to complete the process using both the website and the mobile app. Despite entering every single detail correctly—name, PNR, de...

I am unable to complete online check-in with SunExpress Airlines despite trying everything, including contacting their call center. Their app is unreliable, and the support provided has been completely unhelpful. This has been the worst customer experience I’ve ever had. I’ve submitted complaints an...

On May 18, 2025, I have a scheduled flight booked with Lufthansa, which includes a leg operated by SunExpress. Despite trying multiple times, I’ve been completely unable to complete online check-in. Both Lufthansa and SunExpress tell me I have to go to the airport to check in, which defeats the enti...

As soon as online check-in opened—36 hours before my flight—I attempted to check in multiple times through both the SunExpress website and mobile app. Despite entering all required information correctly, the system kept throwing an error message: “Element not found.” Because of this repeated technic...

After completing all the steps to purchase a 4-person flight ticket from Gaziantep to Izmir through the SunExpress website, my card was charged, but no PNR code was generated and an error occurred. About 30 seconds later, I tried again and the same thing happened—my card was charged a second time, b...

I’m trying to purchase a ticket from SunExpress using the points from my SunExpress Your Benefits membership. However, even after trying two days in a row, I keep getting an error when being redirected to the payment page. I receive a message saying I need to contact customer service, but when I do,...