After completing all the steps to purchase a 4-person flight ticket from Gaziantep to Izmir through the SunExpress website, my card was charged, but no PNR code was generated and an error occurred. About 30 seconds later, I tried again and the same thing happened—my card was charged a second time, but still no PNR or ticketing. I decided to try one more time, and this time I saw that the tickets I originally wanted had increased in price by nearly 50%. The tickets that were ₺2700 had gone up to ₺4649. All of this happened within about 5 minutes. You are seriously violating people’s rights—charging twice for a total of ₺21,300 each time, and then forcing customers to pay a much higher price for the same tickets. I will never fly with SunExpress again.
My friends and I recently attempted to book SunExpress tickets for the İzmir-Berlin route. During the process, two of my friends were charged incorrectly. One was charged twice, and the other once, even though the transactions didn’t result in successful bookings. Despite contacting SunExpress, no r...
When I booked my flight on SunExpress from Izmir to Gaziantep on March 11, 2023, I chose the "cancel guarantee" option. For this choice, I had to pay an extra fee. After some time had passed, I realized that I had bought a ticket in the wrong direction. I called the customer service number to ask to...
On September 8, 2025, I attempted to purchase a ticket on SunExpress’s official website for the September 10, 2025 Kayseri–Izmir flight. During the payment process, I received a message stating that the transaction had “failed,” and I was not given any ticket or reservation number. However, when I i...
I had a very frustrating experience with SunExpress on the Berlin–Izmir route. While trying to complete online check-in through their official website, I encountered a system error and couldn’t proceed. Since the online option failed, I had no choice but to check in at the airport—where I was charge...
On the evening of September 11, I tried to purchase a ticket with SunExpress for the September 13, 22:00 Izmir–Antalya flight. During the booking process, the system failed three times, and my ticket was not issued. On my fourth attempt, the purchase finally went through, and I received my reservati...
Comments