Stradivarius Hilltown Failed to Refund My Payment After Transaction Error
I recently tried to submit a complaint about the Stradivarius Hilltown Küçükyalı store on Xolvie, but I cannot see my complaint on the platform and I am unable to track it. While filling out the form, I misunderstood the “Brand mail” field and, because I am inexperienced with these processes, I wrote the company’s e‑mail address instead of my own e‑mail address. I believe this is the reason why I cannot view or follow my complaint.
In my missing complaint, I explained that on 7 January, I purchased a pair of trousers and a sweater from the Stradivarius Hilltown Küçükyalı store, and I paid by myself at the self‑checkout machine by selecting QR payment with my QNB card via the mobile application. Although the payment was approved on my phone, the machine did not give me a receipt. I showed the store staff that a provisional amount of approximately 1,200 TL was seen as approved in my account activities, but they told me that since the receipt was not printed, the money would be refunded within 4–5 hours and that they could not give me the products. The money was not refunded, so I called my bank and was informed that the amount had been transferred to the Stradivarius IBAN and that the refund had to be made by them. I went to the store four times and was always told that my money would be refunded and that I did not need to come again, but despite approximately five months having passed, no refund has been made.
For this reason, I request that my complaint about Stradivarius Hilltown Küçükyalı be published on Xolvie under my own contact information, and that a tracking area be created where I can see and follow the status and responses regarding my complaint. I kindly ask for your support so that my grievance, especially the non‑refunded payment of approximately 1,200 TL, which has been causing me a victimisation for about five months, can be resolved and followed up properly through Xolvie.
