I recently received an online order from Stradivarius, which included a jacket, and I was extremely disappointed with the way the package was delivered. The package arrived today in Istanbul, Türkiye, and it was open and not properly sealed. This careless and unprofessional packaging raised serious concerns about the safety and condition of the jacket inside and made the whole delivery experience feel unreliable. In addition to this, my order placed on 01/01/2026 was delayed for 12 days and then I was informed that it was canceled just one day before the scheduled delivery date. This situation has further damaged my trust in your service and delivery process. When I contacted Stradivarius customer service about the packaging issue, they simply stated that it was the shipping company’s fault and showed no real interest in helping me. However, in my opinion, this situation is related to Stradivarius’ packaging standards and responsibility, not just the courier, and I did not feel that my concern was taken seriously. My order number is 50395536811. I expect Stradivarius to take responsibility for this experience, to review and improve their packaging standards and delivery process, and to offer a proper solution for my order so that I can feel confident about the safety and handling of the products I purchase from you.
On October 2, I placed an online order from Stradivarius’s website worth approximately $220 (Order No: 502653008). The order was supposed to be delivered to my address in Istanbul, but it never arrived, even though the promised delivery date has long passed. There has been no communication or updat...
On September 18, 2025, I placed an order for pants and a bodysuit on Stradivarius’s website (Order No: 5025*****66), with delivery address in Burhaniye, Balikesir, and paid ₺2,680 by credit card. At the time of purchase, the estimated delivery time was stated as 3 business days, yet to this day my p...
I ordered a product from the Stradivarius website on 26.06.2024 and paid ₺2,140. However, the product has still not been delivered to me. The website shows that it has been shipped, but the courier service says there is no package under my name. The tracking system on the site is not working, either...
I placed an order from Stradivarius on July 4, and today is July 23—yet I still haven’t received my package. Neither Stradivarius nor UPS Turkey is taking responsibility for the delay. When I contacted UPS to get an update, I was shocked by their response. They claimed they attempted delivery at 10:...
On January 9, 2025, I purchased a jacket (code: 0576****39) from the Stradivarius store at Forum Istanbul. Even though I wore it only a few times, the collar area began to fray and come apart. I never washed the jacket, never sent it for dry cleaning, and haven’t applied any treatment or alteration....
Comments