I Face Missing Stradivarius Order and No Tracking on Paid Shipment

On November 27, 2025, I placed an order from the Stradivarius online store for 7 items totaling $188. Despite the order page showing an estimated delivery date of December 8–10, it was already December 11, and I still could not track the shipment using the provided tracking number.

When I contacted Stradivarius Customer Service, I was told that the package had left the warehouse but the carrier had not yet activated the tracking code, so no tracking was available. On December 15, I contacted the shipping company Birgündekargo and was told they never received the package, because if they had, the tracking code would already be active.

As a result, because Stradivarius failed to manage its own shipping process, nobody has any idea where my order is. On December 15, during my second call with Stradivarius Customer Service, I was told that only 1 of the 7 items I ordered was actually in stock, and the others were not available — and that the only thing they could do was issue a refund. They clearly said they do not offer any service to source products from overseas warehouses — meaning they will not provide the items I ordered, but only refund me.

It is completely unacceptable that products shown as in stock and available for purchase on the online store are actually not in the warehouse. If the items aren’t in stock, they should not be listed for sale. A brand that cannot properly manage stock levels and has no idea where its shipments are should never be allowed to leave customers in this kind of uncertainty and loss.

I request that Stradivarius fix its inventory management so that out-of-stock items aren’t sold, stop dragging customers into this kind of uncertainty and inconvenience, and promptly refund the $188 I paid for this order.