In March 2024, I bought a leather Coat from the Stradivarius store. After a while of regular use, the leather of the mont started to crack and peel, which is absolutely not acceptable in such a short time and clearly shows poor quality. When I went to the same store to report the problem, I was told that since I could not find my receipt, there was nothing they could do. This was communicated to me in a very rude manner, which made the situation even more upsetting. Despite the obvious manufacturing or material defect, my complaint was dismissed just because I did not have the receipt with me. I request that my mont, which has cracked and peeled leather in a short period of time, be repaired or exchanged with a fault-free product. I expect Stradivarius to stand behind its product and to resolve this issue in a respectful and customer-oriented way.
On January 9, 2025, I purchased a jacket (code: 0576****39) from the Stradivarius store at Forum Istanbul. Even though I wore it only a few times, the collar area began to fray and come apart. I never washed the jacket, never sent it for dry cleaning, and haven’t applied any treatment or alteration....
On November 20, 2024, I purchased a coat from the Zara Hilltown store. Within just one month, the coat began to pill significantly, despite my careful use. I had chosen the coat with great enthusiasm and never expected to need a replacement, so I discarded the receipt. However, when I approached Za...
I purchased a leather jacket from Zara on October 7, 2024, and was shocked to see it peeling and discoloring in such a short time. The peeling started at the bottom hem and neckline, with noticeable color changes in these areas. When I reported the issue to Zara, they refused to assist me, claiming ...
On November 15, 2023, I bought a coat from the Stradivarius store in İzmir Gaziemir Optimum Mall. I've been using it for two weeks, and there is excessive pilling on the sleeves and front. I've been trying to reach customer service, but I haven't been successful. I even wrote to the WhatsApp line, b...
On November 21, 2023, I purchased a jacket from Zara, and its collar started to fray. I spoke with the store manager at the branch, who told me they could process a refund if I could find the receipt, or otherwise issue a store credit with a 20% deduction. I then went to the Zara store, where I was ...
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